Wells Fargo creates unit to satisfy regulatory demands; U.S. Bank employee fired after blowing whistle on sales scheme, lawsuit says; what BBVA's new U.S. CEO has on tap; and more from this week’s most-read stories.

Despite the technology advancements of the past decade, many consumers still provide spoken card details over the phone to company call centers. The practice has triggered security concerns throughout the payments industry.

Sens. Mike Crapo and Sherrod Brown are asking Facebook about its consumer financial data collection practices as they consider data privacy legislation.

Amazon is undeniably a juggernaut in the realm of e-commerce and digital payments — but its journey was filled with missteps and failed experiments.

Solving open banking's challenges requires a whole new approach to international payments beyond basic open development, says Marten Nelson, co-founder of Token.io.

Banks must remain accountable for their use of artificial intelligence by continuing to employ a level of human oversight.

A dynamic digital identity that can work across functions and channels has to start somewhere. To get into digital ID at the ground floor, more companies are pushing to address identity risk when onboarding new accounts.

The Financial Stability Oversight Council first wanted to target individual nonbanks that are economically risky. Now it wants to target activities instead. Is that a good idea or a political ploy?

Plinqit, led by a former banker, was developed specifically for community banks as a way to appeal to young customers.

Expense Wizard uses AI to make it easier to file expense reports, especially for infrequent travelers.

ECGS urges investors to oust the chairman and three executives; financial companies using AI to help adults manage their elderly parents’ finances.

Fingerprint Cards AB delivered its billionth fingerprint sensor to the market, aided by a recent deal with Gemalto to provide sensors for its biometrics credit and debit cards.

A digital challenger bank is relying heavily on artificial intelligence to provide low-cost banking to low-income people and small businesses.

Departments across large institutions remain siloed, which leads to poor customer service. Fintechs are poised to take business from unhappy consumers unless banks address this problem.

Consumers expect financial institutions to provide mobile applications that combine ease of use with top-class security features. Biometrics could help credit unions keep up with these high-stakes technology demands.

The Fed is moving to prepare banks for unexpected shocks tied to weather; rules would be eased for trades between affiliates.

Every organization has some kind of plan for the future, but advances in technology, cyber threats, changes in regulation and political uncertainty make it extremely difficult to plan for what lies ahead, writes Ian Stone, CEO of Veualta.

Cushion uses AI to help consumers negotiate refunds of overdraft and other fees. But it argues there's a bank play in its technology if bankers take the long view.

The Atlanta company reported a first-quarter revenue increase of 22%, and it has established a more aggressive target for the full year.

Using AI to verify receipts alleviates the need for auditors to aimlessly review every single receipt submitted within an expense report, says Travis Andrade, a senior product manager at AppZen.