USAA

Severe attacks are on the rise in all sectors, including financial services. There are several specific defenses banks can employ to mitigate and recover from them.

Women executives headlined a number of key moves in the banking industry as summer wound down.

The San Antonio company named Judith Frey vice president of digital banking, Maria Alvarez Mann chief information officer for bank technology and Carri Arnold bank technology officer.

The internet giant's planned gaming service may create an omnichannel model for banks to emulate.

OCC orders USAA to improve risk management; White House's mixed signals complicate housing finance reform debate; Rhode Island bank snaps up dealmaking boutique; and more from this week's most-read stories.

The enforcement action from the OCC comes on the heels of a CFPB consent order that said USAA reopened customers' accounts without consent and neglected stop-payment requests.

The bank will pay over $15 million in restitution and fines to settle claims that it neglected stop-payment requests and reopened deposit accounts without customers' consent.

Most people who won't tell another human being they're broke, but they will tell a chatbot, said Patrick Kelly, assistant vice president for digital product development at USAA.

The San Antonio bank will refer customers seeking small-business loans to StreetShares, a financial startup that is similarly focused on serving veterans of the U.S. military.

Glassbox, a digital customer management company based in London, allows banks like JPMorgan Chase and Bank of America to use data and analytics to study customers' behavior.