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Bonnie McGeer

Recent Stories from This Author

Why Leadership Trumps Performance Now
July 1, 2016 Want customers and noncustomers to hold your bank in high regard? Then get executives to offer thought leadership on social...

Big Banks Improve, Regionals Stuck in Neutral: 2016 Reputation Survey
June 27, 2016 Large banks are gaining momentum as regional banks stall in the annual American Banker/Reputation Institute Survey of Bank...

Bank Be Nimble, Bank Be Quick
June 2, 2016 How Eastern Bank pulled off something few community banks have: launching a digital lending product that the 197-year-old...

Which Small Bank Has the Biggest ROAE? Read On
April 25, 2016 Profitability is under a lot of pressure for small institutions. But some are handling that pressure better than others, as...

How Corporate Culture Can Be a Competitive Edge
April 25, 2016 What does a chief culture officer do? Though this is an uncommon title in banking, it is starting to pop up in more executive...

If a Meeting Isn't Going Well, Try These Tactics
April 4, 2016 When negativity threatens to stall progress, some surprisingly simple “little tricks” can help resolve conflict and get...

Customer Experiences Have a Long Way to Go
February 22, 2016 For all the technology banks have to help them deliver personalized service, the overall customer experience remains a...

The Pacifist Among the Activist Investors
January 31, 2016 The hedge fund Bluestone Financial Partners has investments in a handful of banks that it views as takeout targets, but its...

Women in Banking: Davos Edition
January 21, 2016 Gender parity is high on the agenda in Davos, where the World Economic Forum’s annual gathering of the wealthiest and most...

Brace for the Return of Big M&A in Banking
January 10, 2016 M&A momentum is building, even among larger banks that have been sidelined for years.

Accept It: The Blockchain Will Be Part of Your Bank's Business
January 6, 2016 Many remain skeptical of the blockchain because it is associated with bitcoin. Eyes glaze over at the details of how it works....

A Plan to Help the Poor with Cheaper Remittances
January 1, 2016 Dilip Ratha, an economist at the World Bank, shows how the power of a simple remittance sent from one family member to another...

Women in Banking: Farewell, Serra; Hello Again, Alemany and Whitney
December 10, 2015 JPMorgan Chase's Eileen Serra is giving up her CEO title (for a very interesting reason); CIT Group's Ellen Alemany is getting...

How the Most Powerful Women Overcome Doubts
September 22, 2015 One of the things that struck me in getting to know the women in our rankings better is that some of them have had significant...

What It Takes to Be One of the Best Banks to Work For
August 26, 2015 If you want your bank to be one of the best to work for, you can pick up a lot of pointers from those in our third annual...

Innovate Your Way to a Better Reputation
June 25, 2015 nnovation consultant Larry Keeley says banks are about to undergo some dramatic changes that will in turn change how people...

The Simplest Way to Boost Reputation Is Always Treat Customers Fairly
June 25, 2015 Doing the right thing by customers — like giving them a day to replenish accounts they have overdrawn — crimps profits in the...

Bank Reputations on the Rise, Our 2015 Rankings Show
June 25, 2015 In a milestone for our annual reputation survey, eight regional banks achieved 'excellent' scores, partly because of a renewed...

More Double-Digit Goodness: Our 2015 Ranking of Mid-Tier Banks
May 25, 2015 Higher loan demand is helping banks and thrifts with $2 billion to $10 billion of assets improve their profitability. Of the...

Could Any Other Business Do This and Survive?
April 27, 2015 For all their talk, banks are still sorely lacking when it comes to creating a great user experience in their digital...

Why Banking the Middle Class Is No Longer Profitable
Regulatory burdens (particularly the Durbin interchange cap), stubbornly low interest rates and a slow, expensive transition from branch to digital banking mean only the wealthy and the desperate are attractive customers, says Todd Baker of Broadmoor Consulting.
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