chart visualization

Unlike some of its expansion-minded regional bank peers, Montana-based First Interstate is reconfiguring its business model to be smaller and more focused on relationship banking. The blueprint is the work of CEO Jim Reuter, who joined the bank 15 months ago.

Technology
Brien Convery of RBC meeting with mentorees

Royal Bank of Canada has found a unique solution to keeping its tech-savvy interns from moving on — using a new technology that matches young employees with more seasoned people to set up career mentoring chats over coffee.

Yes, bots are taking the routine calls from business cardholders, but make no mistake — these are demanding clients from around the world who phone in from loud airports, on bad connections and speak with heavy accents.

cloud computing
Why more banks are ditching their legacy core vendors
IBM
IBM proposes AI rules to ease bias concerns
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Call for Nominations
Jonathan Gould

A Government Accountability Office report warns the Office of the Comptroller of the Currency to clarify which records from the Basel Committee on Banking Supervision should be treated as federal records and thus retained according to the Federal Records Act.

Credit card insert

The credit card issuer said it had little to add to widespread discussions regarding the Trump administration's proposed 10% cap on credit card interest rates.