The bank uses machine learning to customize content in real time on its website for every user, based on their behavior during their session.

Chatbots have been percolating for a while as the next big channel for commerce and P-to-P payments, and the technology hit a fever pitch last week with a slew of high-profile merchant announcements that suggest the technology has reached a turning point.

Issuers and other organizations accept a nominal level of money laundering. Machine learning and artificial intelligence can improve that.

Large companies are starting to embrace bot technology, with Mastercard, MoneyGram and Western Union all announcing new services.

Subway, Fresh Direct and The Cheesecake Factory are among the first to use Masterpass-enabled bots on Facebook Messenger to sell their wares over social media.

The hype surrounding voice technology, bots and machine learning suggests that artificial intelligence is increasingly common in financial services. But that is not the purist’s view of what AI represents.

The megabank is looking to robotics and machine learning to save time and money.

The Newport Beach, Calif.-based company uses artificial intelligence to help lenders make better decisions about borrowers’ creditworthiness.

JPMorgan Chase & Co.’s head of new technologies has been hired by Lending Club Corp. as the peer-to-peer lending pioneer seeks to rebuild business following a scandal over its corporate controls.

Today, less than 10% of all gift cards sold in the U.S. are digital. That could start to change, as the industry's heavy hitters break down the walls between their plastic and digital gift card operations to spur global growth.