Customer support may seem like it's innovating through the use of artificial intelligence and chatbots, but all of that is built on a foundation that's stuck in the stone age.

The Amazon Go store isn't just reinventing retail; the company's recent acquisitions of Ring and Blink indicate Amazon wants to reproduce its model of camera-fueled commerce in consumers' homes.

Artificial intelligence is expected to bring financial services to millions, yet it could also make unethical decisions that unfairly deny credit and widen the divide between haves and have-nots, says Nicolas Economou of the nonprofit Future Society.

Scarlett Sieber will be based in the bank’s Labs division, working on forging partnerships with fintech firms.

By investing in next generation strategies and shifting their mindsets about testing, organizations can better safeguard and control the payments process, providing a more reliable customer experience and better protecting one of their most important assets—their reputations, writes Steve Gilde, a director at Paragon Application Systems.

AI technologies can satisfy the growing demand for real-time, self-service experiences in a variety of ways, from supporting more voice-enabled payments and transactions to automating complex decision making and product recommendations, writes Marc West, chief technology officer at Fiserv.

Through chats, contact-center calls, emails and tickets, AI is being used to expand consumers' access to services, writes Jordi Torras, CEO and founder of Inbenta.

U.S. fintechs attracted $5.8 billion in the fourth quarter as institutions sought an AI edge.

The investment continues a trend of banks focusing on commercial payments technology.

Discount Bank in Tel Aviv has made several discoveries, including that customers ask more in-depth questions of its bank chatbot than expected.

With the help of two AI tech firms, two credit unions here are hoping to redefine how members use chatbots when banking, including executing transactions.

The tool runs the numbers and tells small-business people if they would qualify for an SBA loan, and if not, what they need to do to become eligible.

American Express has acquired artificial intelligence technology provider Mezi, which has powered the AskAmex application in the past to help card members find and book travel, dining and entertainment through messaging via iPhones.

Digital assistants are increasingly commonplace, and the trend is pressuring merchants and issuers to figure out how to keep up with consumers' interest in conversational computing.

Bank of America employees force harassment charges against Omeed Malik out in the open, raising questions about how departures like his are handled. Plus, Jessica Chastain sets an example, and Larry Nassar's group of enablers needs to be made into one.

There’s a lot of hype surrounding up-and-coming regulatory technologies, including the use of AI and robotics, but banks will have to be patient to see big returns on those investments.

E-commerce merchants battling fraud that comes from multiple directions often need to use several different solutions that don’t always mesh well, bogging down the checkout process and inadvertently blocking good transactions.

An exclusive look at the Senate's tightly held housing finance plan drew the most interest from readers this week, while TD's foray into AI and the roller coaster at CFPB also dominated attention.

In a move rare for the industry, the bank bought a team of data scientists to bolster its artificial intelligence efforts in areas including product recommendations and fraud prevention.

Banks are increasingly investing in technology that will enable them to deliver highly personal and customized communications with customers.