Disruptors have chased banks for years with the promise of easier and more social payments and other services, but only recently have they started wielding a weapon that should have incumbents worried, says investor Adam Dell.

Even in the age of Watson, computers are still only as smart as the people who teach them.

The new year will ring in developments in the ways banks use chatbots and other artificial intelligence, and produce digital products and services.

The annual Consumer Electronics Show is full of big ideas, from Internet-connected toasters to AI toothbrushes. A few inventions revealed at this year's show could have big implications for payments.

By using some of the sales and performance analysis associated with e-commerce, Revel says the inherent advantage that stores have in connecting with consumers can be enhanced for the next generation of retail competition.

Kip began as a chatbot to coordinate staff members’ office-supply orders, and it has evolved into something that can weave its way into employees' everyday lives.

Inaccurate rejections of legitimate transactions aren't a new problem, and companies can't always use past transaction data to spot future risk on a large scale. Artificial intelligence can change the game.