Consumer banking
Consumer banking
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One of the biggest challenges after a merger is deciding which people to keep and which to let go. Learning to identify certain habits and skills could simplify those decisions.
June 22 -
Banks continue to struggle in wooing millennials, but their customer acquisition challenge is about to get even more complicated as Generation Z comes of age.
June 22 -
From new opportunities to serve members to long-time sponsorships of community activities, credit unions are finding more and more ways to give back.
June 21 -
Less than a week after buying a firm that helps consumers find the best deposit rates, the Charlotte company said it is paying up to $39.5 million for a site that grades banking products for simplicity and fee structure.
June 21 -
Chemical Financial was caught off guard by CEO David Ramaker's decision to retire. Fortunately, Chemical had retained Talmer Bancorp CEO David Provost after buying his bank a year earlier.
June 21 -
For Democrats, the scandal is a prominent symbol of big-bank misbehavior, while Republicans want to use it to show the shortcomings of the CFPB.
June 21 -
David Provost will succeed David Ramaker as the Michigan company's CEO. Provost ran Talmer Bancorp, which Chemical bought last year.
June 21 -
The Financial Choice Act contains many positive reforms for community banks, but a provision affording benefits for holding loans on balance sheet poses risk for small lenders.
June 21 -
Byline Bancorp's decision to go public sends a message that it plans to dangle a more liquid stock in front of potential sellers. It also provides a way for certain shareholders to cash out.
June 20 -
Customers of the Pittsburgh company were unable to access their accounts via online and mobile channels for several hours on Tuesday.
June 20 -
The CFPB and others believe alternative data could provide more credit to the unbanked. Small banks and credit unions, however, have lingering concerns about breaking from traditional underwriting.
June 20 -
In 1981, a Louisiana banker sarcastically offered advice to a money market fund chasing deposits in his market, presaging today’s battles over nonbanks encroaching on banks' turf.
June 20 -
Mobile ATMs are generally more secure than card-based machines, but still require more security than more traditional digital transactions, writes Sam Shawki, founder and CEO of MagicCube.
June 20 -
Celebrating new facilities, making donations to life-saving causes, giving youngsters the keys to success and much more.
June 19 -
The CFPB and others believe alternative data could provide more credit to the unbanked. Small banks and credit unions, however, have lingering concerns about breaking from traditional underwriting.
June 19 -
The chatbot at DBS’s digital bank in India handles most customer service questions but can also sense when it is time to hand something off to a real person.
June 19 -
Microsoft and Accenture have unveiled a blockchain-based digital-identification system in connection with the ID2020 international initiative.
June 19 -
Tim Welsh will succeed Kent Stone, who is retiring. In his new role, Welsh will oversee the bank’s overall consumer and small-business strategy, as well as digital activities.
June 19 -
Online retailers are investing in physical stores to build stronger customer relationships, but banks are reducing their footprints and ignoring opportunities to make customers happy.
June 19 -
The offering would be a big milestone for Byline Bancorp, which was recapitalized in 2013 by a group led by former Banco Popular North America CEO Roberto Herencia.
June 19



















