Data Analytics

Reconciling accounts, predicting market turns and their effects on portfolios, and even answering client faxes (yes, faxes) can all be done better with artificial intelligence, the custody bank says. Experts describe it as a cutting-edge program.

On the first day of the 2018 CUNA CFO Council conference, futurist Mike Walsh gave credit unions a hint of the world to come from both a consumer and business point of view.

U.S. fintechs attracted $5.8 billion in the fourth quarter as institutions sought an AI edge.

It's not enough to hire someone with strong IT skills—they also need "soft skills" such as a passion to keep learning and understanding members needs.

In a move rare for the industry, the bank bought a team of data scientists to bolster its artificial intelligence efforts in areas including product recommendations and fraud prevention.

Banks are increasingly investing in technology that will enable them to deliver highly personal and customized communications with customers.

The financial services industry must change how it attracts, hires and develops data science talent.

Taking a data-driven approach to marketing not only helped pump up originations -- it also helped save members money.

Separate apps for banking and PFM are too much for most customers to handle, so the Canadian bank is adding automated advice and savings to mobile banking — and it’s relying on artificial intelligence and predictive analytics to make it all work.

It also plans to deploy the startup’s technology that analyzes data and offers predictive advice.

Wells Fargo is piloting features that could help customers boost savings or plan for a trip.

Credit unions are sitting on a wealth of data from social media channels. The trick is sifting through the noise to find it—and use it.

At the Credit Union Analytics Summit held outside Seattle, CU Journal asked attendees to identify the biggest challenges the movement faces when it comes to data analytics.

Experts shared insight and strategies into collecting, analyzing and using big data at the Credit Union Analystics Summit.

More and more banks are using advanced geographic information systems to help make decisions around branch consolidation, lending in low-income communities, monitoring fraud and even deploying talent.

Banks want and need to rival tech giants in their use of customer analytics. Some think artificial intelligence is the key to making it happen.

As artificial intelligence makes analytics better, the question of who gets to benefit from the intel will come up more. Fintech startup wallet.ai believes customers should be told of propensities that might be hurting them.

IBM took the banking world by storm last month when it revealed its planned acquisition of Promontory Financial Group. Now, it has unveiled IBM Pay, a perhaps unexpected and yet unsurprising addition to the technology giant's Watson Commerce unit.