Managers have been trained on how to resolve conflicts with customers. They can use that training to minimize intraoffice political squabbling.

Smarsh, which enables banks and other clients to archive employee communications, is buying the AI firm Digital Reasoning as employers increasingly seek surveillance options for personnel working from home.

Todd Sheffield has announced his intention to step down from the Santa Rosa, Calif.-based institution, which he has led since 2003.

John Lewis, who is currently general counsel for the New York-based credit union, will take over for CEO William Predmore, who is retiring at the end of the year.

Many employees, particularly women, are likely to become unexpected caregivers at some point. Companies should do more to ease their burden, says a top retirement and wealth specialist at Bank of America Merrill Lynch.

Opening a bank or investment account — or even securing employment in a racism-free workplace — is out of reach for many Black Americans.

Vendors such as eFinancialCareers, Paradox and pymetrics work with banks to assess job applicants based on their skills and not other factors. But the technology has its limits.

Banks must address the societal issues that resonate deeply with their customers and communities, says Regions Financial chief John Turner.

The region now leads the nation in virus cases, and with winter lurking the fear is that the outbreak will only get worse.

“The asset management industry in particular has found it is quite productive to work from home,” says Mary Erdoes, who runs asset and wealth management at JPMorgan Chase.

Wells Fargo plans to freeze raises for top earners as the bank's new leadership team retools compensation practices with a close eye on costs, according to people briefed on the plans.

While many companies and organizations try, diversity and inclusion efforts within the financial services have generally failed. What needs to be done in order to succeed? Join us for a panel discussion featuring guests from the Access Denied: Systemic Racism in Financial Services podcast.

Women suing Goldman Sachs Group for gender discrimination are going after any internal documents with words like “babe,” “bimbo” or worse that they say would show bias by executives who administered the bank’s promotion and evaluation policies.

A look at how credit unions and the industry at large have intersected with the 2020 election.

Aissatou Barry-Fall, a 30-year veteran of the credit union, has been promoted to chief executive.

Kleber Santos will be responsible for building a more inclusive workforce and designing products that meet the needs of a broader, more diverse range of customers.

Earlier this year, the Southern California credit union was criticized for its directors not representing the demographics of the communities it serves.

Bankers can either fight the president’s recent order banning diversity training in federal contracts or face reputational risk by complying with it.

Fraudsters have increased their attempts to steal data through email scams since much of the financial services sector moved to remote work when the pandemic began.

Toronto-Dominion Bank, Canada’s largest lender by assets, is giving all full- and part-time employees $500 bonuses as a reward for their efforts during the pandemic.