Bank of America has spent years catching up to peers on customer service. Its next objective: using insight from customer feedback to shape a top-tier digital experience. When the haters hate, Michelle Moore listens.

In this quick Q&A, Michelle Moore, head of digital for Bank of America and our Digital Banker of the Year, talks about her favorite apps, her love of running and how she holds herself accountable.

Automated teller machines have come a long way since Barclays rolled out the world’s first ATM at a branch in north London 50 years ago. Here’s a look at some of the milestone moments and key innovations in ATM technology over the past five decades.

The Spanish bank is opening its APIs to outside developers as Bank of America tests a new data-sharing model with aggregators.

Brian Moynihan won praise from the Wells Fargo CEO for his handling of subprime, legal and other post-crisis issues during his first years as Bank of America's top executive.

Automated teller machines have come a long way since Barclays rolled out the world's first ATM at a branch in north London 50 years ago. Here's a look at some of the milestone moments and key innovations in ATM technology over the past five decades.

Down payment standards should be relaxed to just 10% to spur homebuying among millennials, Bank of America CEO Brian Moynihan said this week.

Bank of America is giving its "erica" chatbot more time to learn the nuances of language and banking basics. A profanity filter is one recent addition.

Bank of America CEO Brian Moynihan said the Trump administration would harm U.S. businesses and undermine the financial system if it were to revive a Depression-era law separating consumer and investment banking.

The landmark ruling remands the city of Miami's 2013 suit against Wells Fargo and Bank of America to the lower court.

Money laundering in Latin America is said to be worsening and a corruption probe in Brazil adds to the worries, but Latin American banks are fighting hard to preserve business with U.S. banks.

JPMorgan Chase’s Colleen Briggs and Fiona Greig are among those working on ways to help a growing segment of consumers with wildly fluctuating incomes. Plus, the women of Wells Fargo’s board and a big promotion at Citi.

All six big card issuers reported higher chargeoffs in their credit card businesses, a sign that the post-crisis era of exceptionally strong credit performance has run its course.

Even with net interest margins improving, banks are reluctant to raise rates on deposits until more floating-rate loans reprice. But how long can they wait before depositors start demanding higher yields?

The development of mobile mortgage solutions has to strike a delicate balance between self-service and making humans readily available for the stressful process.

Bank of America's year-over-year loan growth was slow, but parts of its commercial and U.S. consumer businesses were strong, prompting optimism from the CEO in the face of lackluster numbers across banking so far this earnings season.

B of A, JPMorgan and Citi beat trading estimates unlike Goldman Sachs, but the investment bank still doubled its quarterly profits.

Google can make up ground on its rivals with its new bank collaboration. But it will need help to expand the strategy quickly.

After years of sitting on the sidelines of the housing market, a growing population of millennials has begun to embrace the financial benefits of owning a home.

After years of sitting on the sidelines of the housing market, a growing population of millennials has begun to embrace the financial benefits of owning a home.