Banking

Customer services are between two human beings. The quality of their exchange is more important than the resolution.

The company will add two branches between Denver and Colorado Springs by buying the deposit-rich Castle Rock Bank.

Citigroup is expanding its payments partnership to allow its card members to use their ThankYou rewards points for purchases at PayPal checkout in the U.S.

Welcome to the PaymentsSource Morning Briefing, delivered daily. The information you need to start your day, including top headlines from PaymentsSource and around the Web. Today: Card brands push for China; U.K. cracks down on excessive fees, lack of currency transparency; Venmo gets caught in video equipment theft ring.

Acting Comptroller Keith Noreika says his agency is prepared to defend its authority to grant banking licenses to fintech firms; lawmakers hopeful they can block anti-arbitration rule before it takes effect.

Though a 33% decline in net income was attributable to large one-time gains that the credit card issuer recorded in the second quarter of 2016, Amex faces major challenges in the pursuit of growth opportunities.

The marketplace lender's application for an industrial bank charter is under fire from small banks and progressives, who say it could violate the barrier between banking and commerce and shut out middle-class and lower-income consumers.

The company's results benefited from its increased dealings in correspondent lending, while net chargeoffs tied to energy loans decreased during the second quarter.

The bank's new Control Tower app is designed to empower customers to track where their financial data is stored and to simplify their control over where it goes and what is done with it.

KS Bancorp initially chided First Citizens for its aggressive moves before deciding to mull the offer over.

Small-business customers of Bank of America can now apply for credit through the bank’s digital channels.

The New York commercial lender's move sets the stage for a potential bulk sale of the taxi loans and an exit from the troubled business line.

Though they might have less money to spend on digital than their larger counterparts, community banks can still provide a top-notch mobile experience.

First Home Bank raised nearly 20% more than it sought from investors, providing proof that Florida — especially the Tampa Bay area — is a hotbed of activity.

Planting trees, cleaning highways, rewarding young scholars and other ways credit unions are giving back to their communities

The Buffalo, N.Y., bank also said commercial and consumer lending ticked up, while residential real estate fell during the second quarter.

The Illinois company has bought two banks and a small mortgage firm in the past year, which helped improve its second-quarter results.

Declines in commercial products and mortgage banking fees at the Minneapolis company offset some of the benefits of higher interest rates.

The banking industry is evolving. Doesn’t it make more sense to focus on how to evolve with it rather than how to reduce competition?

The Tennessee company reported higher profit that reflected its June purchase of BNC Bancorp and nearly $670 million of organic loan growth during the second quarter.