Banking

More than half of the company's loans and deposits would be in the Atlanta area after it buys Resurgens Bancorp.

Bankers have no shortage of practical expertise to offer customers, but their failure to make an emotional connection with clients could be hurting their retention efforts.

Welcome to the PaymentsSource Morning Briefing, delivered daily. The information you need to start your day, including top headlines from PaymentsSource and around the Web. Today: App Store milestone; Stripe adds tech; OneLogin breach may be felt far and wide; Mastercard opens up Mexico City transit payments.

Readers weigh in on the in-store branch model, how community banks hone their message, the difficulty cash-strapped consumers face in finding bank loans, and more.

Fed Gov. Jerome Powell says central bank will provide more information to banks about how it conducts annual tests; bank CTO discusses its 2018 blockchain test.

Citigroup joined B of A and JPMorgan in predicting double-digit declines for second-quarter trading revenue. The situation adds to the many revenue challenges facing banks.

Here are some major ways that mobile banking, P-to-P payments and fintech are changing banking.

Credit unions continue to press the Consumer Financial Protection Bureau for regulatory relief, arguing that existing exemptions have not gone far enough.

The digital banker of the year is B of A’s Michelle Moore. TIAA's Kathie Andrade compares career advancement to a rock climb. Plus, Marianne Lake, Ellen Alemany and Wonder Woman.

In the quest for top technology talent, financial firms are tapping into a resource long overlooked by Silicon Valley: former members of the military.

Executives at Wells Fargo, SunTrust and PNC insist that credit cards, mortgages and other consumer lines can help pick up the slack as commercial borrowers remain cautious.

Wells Fargo's David Carroll, who had pay clawed back after the bank's fake-accounts scandal, will retire and be succeeded by Jonathan Weiss as wealth and investment management chief.

Despite the digitization of transactions, customers still need personal bankers. But financial institutions must adapt to specialize in problem-solving instead of sales.

Welcome to the PaymentsSource Morning Briefing, delivered daily. The information you need to start your day, including top headlines from PaymentsSource and around the Web. Today: Google boosts phishing fight; DLT advances in Singapore; Amazon's refund for kid purchases; Lucozade bottles go contactless on the Tube; Connected car crime.

Stocks in big banks have fallen by double-digit percentages since early March amid "fading hopes" of stimulus; Wells won't be able to manage municipal bond deals in New York for at least a year.

Bank of America has spent years catching up to peers on customer service. Its next objective: using insight from customer feedback to shape a top-tier digital experience. When the haters hate, Michelle Moore listens.

How do the top-performing banks continue to post double-digit returns, despite having the same serious profit-dampening challenges as their peers? The answer isn't exactly straightforward.

In this quick Q&A, Michelle Moore, head of digital for Bank of America and our Digital Banker of the Year, talks about her favorite apps, her love of running and how she holds herself accountable.

Want to make your bank a top performer? Spending can be a more effective strategy for success than cost cuts, if done smartly. That’s the lesson from banks with $2 billion to $10 billion of assets. ranked here by three-year average returns on equity.

Customers Bancorp is weighing two cash offers and other options for BankMobile after Flagship Community Bank was unable to raise the capital needed to buy the unit.