Customer data

The regional bank wanted to make more timely and relevant offers to its customers, especially in the realm of online and mobile banking. It worked with several vendors on a system to analyze customers’ activity and push out personalized recommendations.

Technology has helped banks expand globally, but complying with country-specific laws restricting data flows is a constant struggle.

Technology has helped banks expand globally, but complying with country-specific laws restricting data flows is a constant struggle.

Now perhaps more than ever, banks and their proxies need to show tact when communicating with past-due borrowers.

The move is part of an effort by CFPB Director Kathy Kraninger to help smaller lenders by significantly raising loan thresholds for collecting and reporting mortgage data.

Few lenders are finding creative ways to provide much-needed financial advice and emergency services online.

The Comptroller's Office has provided banks with guidance on how to structure relationships with data aggregators. Now the bureau needs to focus on the bank-consumer connection.

With coronavirus taking a significant chunk out of physical retail and services, the use of call centers and phone interaction with customers becomes even more important.

The Comptroller's Office has provided banks with guidance on how to structure relationships with data aggregators. Now the bureau needs to focus on the bank-consumer connection.