Digital marketing

Banks of all sizes continue to invest in mobile technology — but in order to see stronger growth, they must also invest in education to overcome consumer unease with the product.

Deciding how far to go to protect customers is a complex issue, but one that the industry should address soon as phishing attacks continue to mount.

In mid-2015, several thousand banks registered for dot-bank domains. More than two years later, only a few hundred have converted.

The tech giant won praise from consumer groups for its decision to ban ads for high-cost consumer loans. But the policy contains a big loophole, and advertisers have found multiple ways to exploit it.

The league and its partners are beginning to assess the results of its large-scaled "Feel the Difference" initiative, which sought to raise consumer awareness of credit unions in three states.

A partnership between CU Solutions Group and Gas Station TV will put credit union advertisements in front of an anticipated 43 million consumers in 32 states later this month.

Hannah Grove has made it her mission to "eradicate jargon" at State Street, in an effort to make the company more acceible to its customers and easier for the public to trust.

CU shortens name, makes several changes to branches to improve communication.

Wells Fargo, PNC and others are finding that the web seminar is an effective way to promote themselves through advice and useful content aimed at consumers and business clients.

Onosys enables ordering ahead at Outback Steakhouse, Round Table Pizza, Boston Pizza, and others.

A new report from the Digital Growth Institute reveals that while a slight majority of FIs say they have a digital growth plan, the overwhelming majority aren't doing anything with it.

Competition from global giants like Amazon and Alibaba and millions of independent retailers, coupled with the constant threat of credit card fraudsters, makes it imperative that online retailers tick all the boxes to reduce risk, writes Suresh Dakshina, CEO of Chargeback Gurus.

While banks know they must develop and launch new tools that are useful, convenient and intuitive, figuring out which tools meet that objective and employing them often seems out of reach.

Chatbots are the next big thing in payments. But a poor in-chat commerce strategy can turn off consumers and create bad user experiences.

Banks are being pushed into the background of popular digital experiences. But they can reappear on interfaces that customers use daily by doubling down on financial wellness efforts.

Bankers who shake more hands, ask more questions and, yes, hand out more business cards than the competition will win more clients.

The campaign comes in the light of recent research that shows the state to be one of the best for millennials.

A controversial move to stop Canadian CUs from using the words “bank” and “banking” has rallied the movement there, but U.S. institutions are left wondering if such a move could happen here, particularly in light of some recent states’ measures.

American card processor has a deal for its British counterpart; after passing Fed tests, banks still stressed by weak lending, low interest rates.

For Google and its peers the fine may be the beginning of increased regulatory scrutiny across other digital services within their ecosystems, including payments.