Mobile banking

Two studies and mobile banking providers offer insights into what consumers want out of a mobile banking offering -- and the upcoming functionalities that are most likely to captivate users.

Regions Financial's tool that helps customers find the right account for themselves is among the reasons why Andy Hernandez is a Digital Banker of the Year finalist.

New fintech apps are interacting more and more with members financial lives, but many credit unions aren't part of the equation.

Here are some major ways that mobile banking, P-to-P payments and fintech are changing banking.

Bank of America has spent years catching up to peers on customer service. Its next objective: using insight from customer feedback to shape a top-tier digital experience. When the haters hate, Michelle Moore listens.

A new survey finds that 14% of small and medium-size businesses switched banks last year and 18% are considering switching this year. Doug Brown senior vice president of FIS, explains why, and what banks should do about this.

The Spanish bank is opening its APIs to outside developers as Bank of America tests a new data-sharing model with aggregators.

The gray-bearded ATM would seem like a goner since mobile usage is surging and cash withdrawals are flatlining. But banks such as JPMorgan, B of A and PNC are pouring money into overhauling them in a bid, oddly enough, to attract a younger generation of customer.

A dozen years after it pioneered the technology, the company now says any bank or credit union using RDC is infringing on its innovation.

Wells Fargo is expanding its fintech accelerator so it is better positioned to connect with customers through channels like the internet of things.

Bank of America is giving its "erica" chatbot more time to learn the nuances of language and banking basics. A profanity filter is one recent addition.

Current, an app debuting Tuesday, updates the joint account for an era of tweens with smartphones.

Readers weigh in the effect of Federal Reserve actions on wealth distribution, how a new startup could reduce overdraft fees, Watson's attempts to catch rogue traders, and more.

Wells Fargo is piloting features that could help customers boost savings or plan for a trip.

Researchers have found serious flaws in the way transport layer security protocols — a longstanding bulwark of online banking — have been modified for mobile apps.

One millennial's take on how credit unions can woo the next generation of members.

The startup Dave (just Dave) sells an app that forecasts short-term bank balances and sends users small-dollar advances when necessary, part of a wave of efforts to improve consumers’ financial health using digital tools.

U.S. Bank and BMO share how they are ceaselessly tearing apart and revamping mobile, online and other retail channels in search of a "unified customer experience" and efficiency.

The development of mobile mortgage solutions has to strike a delicate balance between self-service and making humans readily available for the stressful process.

Banks have long believed that the key to sparking mobile payments is better incentives, but U.S. Bank is taking that to the extreme with a new product that pays triple points for such purchases.