Practice and client management

Rice is retiring after more than 18 years of service and turns the reins over to the CU's vice president and compliance officer.

Apologies to those yearning for escapism, but it is hard to escape turmoil — in financial services, in the economy and in civilization — in this year’s reading list. That said, these weighty topics promise to stimulate the mind: How AI will disrupt employment; dystopian imaginings and real-life histories of societal shifts; the necessity of collaboration; bitcoin’s path from obscurity to relevance; the need for leaders to make sacrifices; and more. Recommendations are courtesy of American Banker readers, editorial staff and BankThink contributors.

Enabling peers to compare notes will help ID management specialists at regional, midtier banks who face the same requirements as large banks but command smaller operating budgets, IDPro’s founder says.

The New York regulator's move is aimed at giving credit unions more opportunities to recruit new members and serve existing members.

A look at how credit unions can help boost business with Facebook, Twitter and other social platforms.

Readers criticized a credit union securitization proposal, weighed in on scaling back the CFPB’s complaint database, debated the need for banks to examine gender-based salary comparisons, and more.

Two women who lead innovation efforts at major U.S. banks are having opposite experiences. Christine Lagarde calls for male allies to help with gender equality, and Geena Davis wants your input.

Timothy Barthel will succeed Georgine Levine, who passed away in August 2016.

Steven Klein, the company's president, will become its CEO in early November.

While overall activity remains slow, sellers — particularly those flush with core deposits — are fetching premiums not seen in years.

Consumers are giving branchless banks far higher satisfaction ratings than traditional banks because of higher rates, fewer fees and better functionality, a J.D. Power study finds.

The Token ring's approach is reminiscent of Amazon's Echo devices, which are bland monolithic speakers that can be loaded with "skills" to enable them to place calls, make purchases, activate light switches and tell jokes.

Now that the Wells Fargo scandal has largely receded from the headlines, is there still a business opportunity there for credit unions? Are there new lessons to be learned?

Chinese bettors withdrawing money from some ATMs in Macau need to do more than punch in their PIN code. They also have to stare into a camera for six seconds so facial-recognition software can verify their identity and help monitor transactions.

Credit union in the Great Lakes State saw continued improvement in the first quarter of 2017 as the state added more than 10,000 jobs and unemployment continued to decline.

At CUNA's America's Credit Union Conference, a look at how credit unions can better capture the hearts and minds of consumers, while also beating back innacurate myths about the movement.

At CUNA’s America’s Credit Union Conference, two experts shared strategies on how CUs can grow – including strategies to better connect with disengaged members.

A 99-year-old finally retires at one CU while another credit union recognizes its employee of the year.

For Google and its peers the fine may be the beginning of increased regulatory scrutiny across other digital services within their ecosystems, including payments.

Longtime Apple FCU staffer Andrew Grimm will take the helm from Larry Kelly, who is retiring at the end of June.