Practice management

Chinese bettors withdrawing money from some ATMs in Macau need to do more than punch in their PIN code. They also have to stare into a camera for six seconds so facial-recognition software can verify their identity and help monitor transactions.

Credit union in the Great Lakes State saw continued improvement in the first quarter of 2017 as the state added more than 10,000 jobs and unemployment continued to decline.

At CUNA's America's Credit Union Conference, a look at how credit unions can better capture the hearts and minds of consumers, while also beating back innacurate myths about the movement.

At CUNA’s America’s Credit Union Conference, two experts shared strategies on how CUs can grow – including strategies to better connect with disengaged members.

A 99-year-old finally retires at one CU while another credit union recognizes its employee of the year.

For Google and its peers the fine may be the beginning of increased regulatory scrutiny across other digital services within their ecosystems, including payments.

Longtime Apple FCU staffer Andrew Grimm will take the helm from Larry Kelly, who is retiring at the end of June.

The credit union’s new name and imagery are intended to represent financial empowerment for consumers.

Financial firms say the database is unreliable and would like to see it removed from public view. But the industry would also lose access to competitive insights that can be gleaned from the massive trove of consumer complaints.

Alice Frazier had been chief operating officer at Cardinal Financial, which was bought earlier this year by United Bankshares.

Banks are making it easier to log in, adding expense trackers and simplifying payments as they try to get corporate clients to use mobile more.

Bernstein will retire from the Colorado Springs-based credit union in October, at which time current EVP Chad Graves will take the helm.

ES Bancshares, which recently sold a branch near Poughkeepsie, plans to open second branches in the two boroughs.

As young people mature, their financial and payment needs mature, as does their use of technology and other emerging innovation.

IdentityMind Global will offer Confirm.io’s remote document verification technology to its clients.

Recruiting a strong lending team, board elections, special awards and more credit union professionals in the news.

The Virginia company told investors that Morgan Davis, its president, will soon succeed founding CEO Robert Aston, who is retiring.

One of the biggest challenges after a merger is deciding which people to keep and which to let go. Learning to identify certain habits and skills could simplify those decisions.

Banks continue to struggle in wooing millennials, but their customer acquisition challenge is about to get even more complicated as Generation Z comes of age.

Moves like Amazon Go and the e-commerce giant's acquisition of Whole Foods require banks to abandon their "defensive" innovation posture, write Richard Oglesby and Brad Margol from AZ Payments Group.