Customers of the Pittsburgh company were unable to access their accounts via online and mobile channels for several hours on Tuesday.

The image of traditional custody banks is as stodgy as it gets, but some are using machine learning to help their clients and their own research teams glean insights from massive amounts of data.

The CFPB and others believe alternative data could provide more credit to the unbanked. Small banks and credit unions, however, have lingering concerns about breaking from traditional underwriting.

North America remains a favorite target for hackers, with incidents at the point of sale rising dramatically in 2016 and payment card data again proving to be the most at risk, according to new research from Trustwave.

Mobile ATMs are generally more secure than card-based machines, but still require more security than more traditional digital transactions, writes Sam Shawki, founder and CEO of MagicCube.

The CFPB and others believe alternative data could provide more credit to the unbanked. Small banks and credit unions, however, have lingering concerns about breaking from traditional underwriting.

The chatbot at DBS’s digital bank in India handles most customer service questions but can also sense when it is time to hand something off to a real person.

Microsoft and Accenture have unveiled a blockchain-based digital-identification system in connection with the ID2020 international initiative.

Executives are often loathe to change their core systems because of how painful the process is, but it could be preventing them from offering key products and services.

Zack Gipson, USAA’s chief innovation officer, also discusses the challenges of bringing a human touch to digital channels in a brief but candid Q&A.

The announcement follows the completion of the merger of D+H and Misys by their owner, Vista Equity Partners.

IBM's Marc Andrews discusses AI and compliance; Dave Birch, Charlie Shrem and Anthony Di Iorio debate bitcoin and all that it's spawned.

Readers chime in on the GSE conservatorships, bitcoin’s future, regulatory relief for regional banks, a recent Supreme Court ruling on debt collection, and more.

Younger consumers spend much of their time on messaging platforms, creating a risk for retailers that are not active in the channel.

The most innovative projects shared at Digital Banking 2017 involve embedding banking in popular devices and apps like Facebook Messenger and Amazon Echo.

The online lender, which focuses on high-earning millennials, is offering assurances that it will also serve Americans who make less money. But the company has not convinced critics, who say the plans are inadequate.

Circle free offering leaves a lot of money on the table, but it also stems from a fundamentally different approach to cross-border payments.

The eight winners of an annual fintech competition will receive $250,000 in capital and resources.

Fundraiser-dinner humor aside, Corbat's comments about social media highlight the fact that several big-bank CEOs don't seem to have individual Twitter accounts.

At the recent Analytics and Financial Innovation Summit in Minneapolis, attendees weighed in on whether credit unions have have what it takes to effectively dig into big data -- and, if they don't have it, what will it take to get it?