Branch banking

OneUnited is trimming branches and expanding digital offerings as it builds its brand as a backer of social justice that develops innovative products such as a Black-Lives-Matter-themed debit card.

The five-year window on HSBC's deferred prosecution agreement connected to a money laundering case expires; profile says outgoing Fed Chairman Janet Yellen has become "a pop culture phenomenon."

Eureka, Calif.-based credit union will expand to Arcata.

The company has been working to address an informal agreement with regulators tied to Bank Secrecy Act compliance.

Bank of America is launching several upgrades to its mobile app meant to make the product more fun and essential to customers' daily lives. It is also expanding digital-only branches through which customers communicate with staff by video.

PNC's new consumer lending platform will be marketed on a national scale.

The key, experts say, is ensuring that staff makes members understand the reasoning behind the changes and making them feel like a part of the process.

In our quest to solidify and improve customer satisfaction, we should not set up systems that have our teams more focused on manipulating scores than actually earning them.

Washington State Employees Credit Union has reduced staff by attrition by 16 percent since 2013, saving enough money to pay the costs of modernizing at least one branch.

During a sit-down interview, Bruce Van Saun, the CEO at Citizens Financial, explained how Washington policy changes could boost lending, why cyber threats keep him up nights and how fintechs and AI are changing the industry for the better.

U.S. payments consultancy FIME has added Discover's payment application specification (D-PAS) accreditation to the Pulse ATM network, allowing it to provide guidance and support services on EMV chip technology for acquirers and issuers unfamiliar with D-PAS.

Jane Fraser, chief executive of Citigroup Latin America, explains how changes the company has made to its business model in that region are working so far.

The Michigan company, which lost more than $1.4 billion in the aftermath of the financial crisis, is trying to become more of a commercial lender. Its recent agreement to buy a deposit-rich franchise in California could help it get there.

The Tennessee branches are being sold as part of First Horizon's deal to buy Capital.

While technology will let many banks cut staff and reduce the size of branches, factors such as geography, customer demographics and strategic direction will ultimately shape the look and feel of future offices.

The company, which had launched an at-the-market offering in late May, plans to use the proceeds for organic growth.

Bridge Bancorp, which plans to rebrand is bank as BNB Bank, also plans to boost 2018 profit by $3.3 million by closing 14% of its branches.

The planned sale will also include $70 million of loans in southern California.

Most of Sterling Bancorp's operations are in San Francisco and Los Angeles. The company plans to use some of the $93 million it will raise to expand in New York and Seattle.

Pat Hickman, CEO of Happy State Bank, wants his institution to remain viable in the face of stifling regulation. As for selling? That'll happen over his dead body, he says.