Branch management

CU shortens name, makes several changes to branches to improve communication.

The chief information officer and top security officer are retiring in the wake of the massive data hack; Mike Cagney is leaving the student loan lender.

One year after it paid $190 million in fines and restitution for opening millions of unauthorized accounts, Wells Fargo remains mired in scandal. Why hasn't it been able to recover?

Readers opine on Square’s applying for an industrial loan company charter, the Federal Reserve’s role in faster payments, assumptions about operational security, and more.

The days of having an employee who happily works at the drive-through window for 30 years are over. So what’s a bank to do about its branch staff now? Bank of Tennessee has some ideas that it expects will appeal to millennials.

The goal, according to Wells Fargo's head of community banking, is to focus on how customers are treated rather than how many products they buy as well as create a consistent approach to the megabank's sprawling branch network.

West Milton State Bank uses biometrics for employees to log in to workstations, saying it is quicker and more secure than passwords.

The branch manager was terminated after she reported conduct by at least three private bankers working under her that she believed to be bank, wire and mail fraud.

The phony-sales scandal forced a reckoning over an organizational structure that had long encouraged autonomy for the bank’s various business units.

Energy sensors will let JPMorgan Chase master-control everything from office temperatures to sprinkler systems in an attempt to preserve the scale of its branch network but lower the costs.

Community banks are less likely to close branch locations than their larger counterparts. But those branches should mix technology with the homespun local flavor customers have come to expect.

Online retailers are investing in physical stores to build stronger customer relationships, but banks are reducing their footprints and ignoring opportunities to make customers happy.

Regulatory restrictions on market entry can shield banks for only so long from problems like those faced by traditional retailers. But financial institutions can take these steps to stay competitive in the ever-digital world.

Readers sound off on the use of AI in underwriting, the reasons for the failure of a Milwaukee bank, U.S. banks’ progress in adopting APIs, and more.

Regions Financial is taking steps across its 1,500-branch network to embrace consumers with autism and train its staff to help them. Business development, not just compassion, is part of the motivation.

Credit unions announce a bevy of new leaders among the recent new hires, promotions and appointments.

Wells survived a fierce proxy fight at its annual meeting, but that’s not stopping some key investors — including the California State Teachers' Retirement System and the New York City pension funds — from pressuring the embattled bank to quickly replace most of its directors.

The credit union is the tenth largest in Pennsylvania, serving more than 80,000 members.

While overbooking is a unique issue for the airline industry — and this may be an extreme example — the United episode is a cautionary tale for any service industry, including banking.

The "Citizens Checkup" program to help customers set financial goals has come under fire, but CEO Bruce Van Saun says it is valuable and "here to stay," and that the criticism of it pales in comparison to the Wells Fargo scandal.