Branch network

PNC's new consumer lending platform will be marketed on a national scale.

In our quest to solidify and improve customer satisfaction, we should not set up systems that have our teams more focused on manipulating scores than actually earning them.

Washington State Employees Credit Union has reduced staff by attrition by 16 percent since 2013, saving enough money to pay the costs of modernizing at least one branch.

The Michigan company, which lost more than $1.4 billion in the aftermath of the financial crisis, is trying to become more of a commercial lender. Its recent agreement to buy a deposit-rich franchise in California could help it get there.

The Tennessee branches are being sold as part of First Horizon's deal to buy Capital.

While technology will let many banks cut staff and reduce the size of branches, factors such as geography, customer demographics and strategic direction will ultimately shape the look and feel of future offices.

The company, which had launched an at-the-market offering in late May, plans to use the proceeds for organic growth.

Bridge Bancorp, which plans to rebrand is bank as BNB Bank, also plans to boost 2018 profit by $3.3 million by closing 14% of its branches.

The planned sale will also include $70 million of loans in southern California.

Most of Sterling Bancorp's operations are in San Francisco and Los Angeles. The company plans to use some of the $93 million it will raise to expand in New York and Seattle.

CU Journal's annual awards recognize new innovations that have demonstrated concrete results, giving readers a host of great ideas to use.

As market forces redefine much of the industry, similar to the effects of disruption in the retail sector, regulators should be embracing new banking models.

Rhode Island’s oldest CU is adding branches in the southern part of state, including purchasing former bank branches.

Florida and Texas are normally major sources of mergers, but bankers in those states likely will take a break to assess damage from the hurricanes before returning to dealmaking.

Bankers in Florida and Texas are dusting off their disaster-recovery playbooks, which focus on retrieving customers' valuables, ensuring employee safety and minimizing the bank's own legal exposure.

Chemical Financial's decision to shutter nearly 40 branches and cut more than 200 jobs is a result of improved technology and an effort to become more efficient after years of pursuing acquisitions.

The Michigan company said the branch closures will save it $20 million a year. It also plans to devote fewer resources to indirect auto, where returns have trailed other lending categories.

The hurricane was expected by many to deliver catastrophe. Instead, bankers are largely looking to restore power and confirm the status of employees.

The Wisconsin company plans to shutter half of Bank Mutual's branches, including seven in Milwaukee.

JPMorgan Chase's Amber Baldet shares how she got interested in technology; Credit Suisse’s Laura Hemrika talks microfinance; and a few of our Best Banks to Work For have female CEOs.