Customer service

Facebook now lets users log in using a physical token. If banks gave consumers this option, it would strengthen the security of online accounts — or at least bolster their image.

The wave of new technology for CFOs should include easier invoicing and a user experience that resembles consumer e-commerce.

WESTconsin CU and UT FCU have selected Member Experience, which uses Net Promoter Score methodology to improve members’ experiences and drive growth.

Some vendors have begun offering authentication platforms through which biometrics and other authentication tools can be plugged into any or all channels. TD Bank is sold on this concept, but others are not completely sure.

A 2018 deadline to automate government payments is fast approaching. Only with a mix of technology solutions and cooperation among agencies can that deadline be met.

Mobile app photo IDs have had mixed success, but Credntia's betting an overall spike in mobile technology will lead to robust use of its app.

Mobile wallets can be the single location for not just cards, but a wide variety of financial and customer services that banks provide.

Mastercard will launch its “selfie pay” system in the Asia-Pacific region next year, expanding the global reach of its biometric identity-verification service for online payments to more markets as part of a gradual worldwide rollout.

Wells Fargo & Co. said retail customers opened 44 percent fewer new accounts in October compared with the same period a year earlier following the bank’s record-setting settlement with regulators over its cross-selling scandal.

The leading US bitcoin exchange, Coinbase, has begun using Jumio’s face match software for digital identity, adding another layer of legacy financial services on top of something that was created as an alternative to the traditional system.