Customers were previously required to provide access to their accounting software, but now they can connect a business bank account instead.

Dan O'Malley, who until very recently ran the fintech incubator at Eastern Bank (and before that was at Capital One), now has a startup called Numerated Growth Technologies and software that he says can process loans in five minutes.

Too many consumers don't fully understand how the apps work and don’t trust that their data is secure, a new J.D. Power study shows.

Financial institutions are understandably concerned about sharing sensitive member data, but a fintech startup with credit union DNA is looking to change that.

Financial institutions are trusted stores of data about money because they are insured and have a license from governments to operate. Monetizing that data can give them a leg up on the tech giants.

Readers chime in on banks being problem-solvers, Jamie Dimon’s ties to Trump, a new mortgage app, CFPB catching heat over the Wells Fargo account scandal, and more.

The following is a recap of the 2017 slate of honorees picked by the tech journalists at American Banker, led by Digital Banker of the Year Michelle Moore of Bank of America and including four finalists.

The bank's new Connections Hub portal allows its commercial clients to find potential buyers and sellers of their products in other markets.

The username and password are dying. Only biometrics can unify the age-old opposing forces of user experience and digital security in replacing an antiquated method.

Services with simpler fees and intuitive digital designs might appeal to younger users, but millennials have much more on their minds than saving for retirement.

Researchers continue to prove that they can beat biometrics. However, the authentication method is still far superior to knowledge-based questions so long as banks also deploy other standard security practices.

Regions Financial's tool that helps customers find the right account for themselves is among the reasons why Andy Hernandez is a Digital Banker of the Year finalist.

First Federal Lakewood has teamed up with the largest banks in Ohio on a fintech accelerator and invested in Eastern Bank’s tech spinoff, with the goal of staying relevant.

Bankers have no shortage of practical expertise to offer customers, but their failure to make an emotional connection with clients could be hurting their retention efforts.

Readers weigh in on the in-store branch model, how community banks hone their message, the difficulty cash-strapped consumers face in finding bank loans, and more.

Here are some major ways that mobile banking, P-to-P payments and fintech are changing banking.

The digital banker of the year is B of A’s Michelle Moore. TIAA's Kathie Andrade compares career advancement to a rock climb. Plus, Marianne Lake, Ellen Alemany and Wonder Woman.

Bank of America has spent years catching up to peers on customer service. Its next objective: using insight from customer feedback to shape a top-tier digital experience. When the haters hate, Michelle Moore listens.

In this quick Q&A, Michelle Moore, head of digital for Bank of America and our Digital Banker of the Year, talks about her favorite apps, her love of running and how she holds herself accountable.

Bankers have conversations daily with clients, public officials and friends who don’t necessarily see the benefits that banking locally provides.