Marketing

The annual CO-OP THINK Conference opened with a panel discussing some of the hurdles consumers have when it comes to the credit union movement – and what CUs can do about it.

Part of Jamie Moldafsky's job at Wells these days it taking an earful on social media, but the immediate feedback offers important lessons about the bank's products and efforts to rehab its image.

The new name reflects the seven cooperative principles, including cooperation among cooperatives.

Bankers are well aware of the industry transformation taking place. However, they need to convince employees that change is worthwhile before turning reimagined business models into realities.

Unable to outspend big banks on technology, Asian-American banks are marketing to different ethnic groups and immigrants, sponsoring events for youth and young professionals and emphasizing in-person service.

Harland Clarke's acquisition of RetailMeNot provides a broader range of marketing technology to serve merchants that are looking to improve mobile-driven sales against competitors such as Shopkick and Foursquare.

Harbortouch seeks to add marketing services to its existing point of sale equipment line.

Derek Corcoran of Avoka discusses how banks have embraced digital marketing but still struggle with digital sales. Author Randy Pennington talks about building corporate cultures that adapt and foster innovation.

The lender will begin an ad campaign in mid-April with the tag line "Building Better Every Day," company employees were told Tuesday.

The latest numbers underscore the extent of the challenge that the megabank faces in restoring its once-clean public image.

From offering a host of convenient self-service options to paring down your mission statements, here are steps to simplifying the member experience.

The San Francisco firm unveiled a new logo that prominently depicts its connection to its longtime owner, BNP Paribas. In doing so, it is wagering that any fallout from negative public perceptions of global megabanks will be outweighed by new opportunities to generate revenue.

American Banker readers share their views on the most pressing banking topics of the week. Comments are excerpted from reader response sections of AmericanBanker.com articles and our social media platforms.

Customer outreach is far from the actual core function of bank marketers: producing bottom-line results.

Contextual commerce is the next big thing in retail as the payments transaction slides to the background. But it relies on building sophisticated consumer relationships.

Community banks should jump at the chance to show consumers and policymakers how different they are from big banks.

Changes in the housing market are creating new opportunities and challenges for credit unions, including how they market themselves to potential borrowers.

Load times, architecture and keywords are important to a functional bank website. But marketing the brand – via content and graphics – is just as important to wooing new customers and retaining existing ones.

While most ads for the big game are shrouded in secrecy, the credit union unveiled three spots and asked the public to choose which one should run Sunday.

The ad tech industry is so fraught with misleading and deceptive data that it's difficult for marketers to make smart advertising choices. Even the most reputable of firms spew unreliable data.