Mobile banking

Solarity CU is piloting a branch it calls an "engagement center' to address and align all the different ways members want to do business with it.

Because he is blind, Chris Danielsen assumed he’d need a friend to help him deposit a check remotely. But he did it on his own using USAA's mobile app.

It is a fallacy that customers respond only to monetary rewards. Banks should use psychological rewards to drive digital product sales just as popular mobile apps do.

American Banker readers share their views on the most pressing banking topics of the week. Comments are excerpted from reader response sections of AmericanBanker.com articles and our social media platforms.

The U.K. challenger bank will reportedly bring the singer on as a brand ambassador, with an option to acquire a stake in the company.

Tala, based in Santa Monica, Calif., makes its loan decisions after analyzing data on the mobile phones of users in Kenya and the Philippines.

The risk, complexity and psychological biases related to financial products make them ill-suited for push-based selling tactics. Instead, banks should use their digital channels to help customers decide what they want.

Credit unions that scored well in MagnifyMoney's Mobile Bank App Study reveal the secret sauce for boosting mobile banking usage.

EQ Bank, BankMobile and solarisBank offer insights into how they built their digital-only banks with design thinking, new products and money management tools.

The new office will look for ways to improve UX for customers in digital and traditional channels.

Banks are helping customers build healthy financial habits through their apps. The tools could also strengthen customer retention when rates go up.

The story of MPESA, Kenya’s mobile money system, and how it came to partner with banks to give all people access to financial services.

Mobile is taking the spotlight as fraudsters shift to account takeovers and e-commerce fraud in the wake of EMV chip cards taking hold at the physical point of sale.

The digital personal financial management company is eyeing Europe as it expands its geographic footprint.

With another $60 million in writedowns, BBVA Compass has taken $90 million in goodwill impairment charges related to its $117 million acquisition of the neobank Simple.

The unit of Customers Bancorp considers the visualization and animation features of its new app, which will show users if their money is dwindling or growing and where it's going, special enough to apply for a patent.

Home improvement lender EnerBank USA expects half of its loans will be originated on the app it built *in-house*, which promises near-instant approvals.

The delay has analysts worried that Customers Bancorp will also postpone the sale of BankMobile, which was slated to take place during the first quarter.

Arkadi Kuhlmann, the founder and CEO of the neobank Zenbanx who pioneered branchless banking at ING Direct, explains why he stopped pursuing a bank charter and made a deal with Social Finance.

The acquisition should allow the San Francisco-based online lender SoFi to fulfill a long-standing goal: offering a deposit account to its young, upwardly mobile customers.