Practice and client management

There are outstanding questions about whether Elizabeth Duke, who has been on Wells Fargo's board since January 2015, is the right person to lead a culture change at a large bank mired in scandals and investigations.

Retiring from CUNA after 39 years, Bill Hampel looks back on how the movement has changed – and, more importantly, what hasn’t.

While banks know they must develop and launch new tools that are useful, convenient and intuitive, figuring out which tools meet that objective and employing them often seems out of reach.

Aberdeen Proving Ground FCU taps a new chief financial officer and more new hires and promotions.

Duke, currently vice chairman, was rumored to be a likely contender for the chairman spot last week.

JPMorgan Chase Chief Executive Jamie Dimon joined U.S. corporate leaders in denouncing racial intolerance as the pressure heats up on them to challenge President Trump on social and other policy matters. However, Dimon remains on a key presidential advisory group.

Carmen Sylvester will take the helm at the credit union, following the departure of CEO Daniel Waltz, who is now CEO of City of Boston CU.

Chatbots are the next big thing in payments. But a poor in-chat commerce strategy can turn off consumers and create bad user experiences.

The Florida company will pay nearly $600 million to buy HCBF Holding and Sunshine Bancorp.

On September 13 credit union employees can dress down to raise money for Children’s Miracle Network hospitals.

The $2.6 trillion-asset bank's recent commitment to digital lending augurs the development of a two-tier market for borrowers who want fast access to cash.

Banks are being pushed into the background of popular digital experiences. But they can reappear on interfaces that customers use daily by doubling down on financial wellness efforts.

Chairman Stephen Sanger could step down ahead of the embattled bank's next annual meeting, according to a news report, clearing the way for the elevation of Duke, the current vice chairman and a former Fed governor and banking executive.

Wisconsin-based CU will acquire five Bank Mutual branches in three cities on August 25.

Clearer criteria of what the Federal Reserve expects from directors will improve board oversight of banks, while also cutting down on misplaced demands on boards’ time and attention.

Triumph Bancorp in Dallas has successfully taken chances on out-of-state acquisitions, factoring and other nontraditional strategies that many of its peers have avoided.

The venue currently called the Verizon Center will be renamed the Capital One Arena immediately, according to its owner. The arena houses the NBA's Washington Wizards, the NHL's Capitals and the WNBA's Mystics.

NCUA Board Member Rick Metsger's term officially expired last week, meaning the president now has two openings to fill at the agency.

Hopewell is bolstering its member service with several new tellers, Suffolk announces board members and more credit union advocates in the news.

Current SVP Tom Davis will take over as dictated by the firm's long-time succession plan.