One of the missteps in banks’ attempts to build productive sales and service cultures is overemphasizing sales processes and tactics while underappreciating product knowledge.

The merger will create a bank with 13 branches and roughly $950 million in assets.

You thought love triangles were complicated. The CEO of Sunshine Bancorp in Florida spoke with nine banks about buying the converted mutual while eyeing three possible acquisitions. The company sold to a buyer that bought another bank at the same time.

Kate Quinn has raised U.S. Bancorp's profile by emphasizing culture above all else.

Former Equifax CEO and Wells Fargo chief both expected to issue mea culpas to Congress; Goldman apparently likes digital currency.

The Seattle company, which has cut about 130 positions in the business in recent months, pointed to lower originations tied to a shortage of new and resale housing.

The Western Independent Bankers will continue to offer conference and educational services as a division of the California Bankers Association.

The Federal Reserve's nationwide preparedness plan for cash emergencies is being put to a unique test in Puerto Rico. Stocks are being replenished with daily flights, but the lack of power to ATMs and branches is contributing to reports of cash shortages.

The workers who have been brought back do not include any of the more than 5,000 employees who were fired for alleged misconduct, according to the company.

The NCUA is proposing a special payout of up to $800 million to credit unions next year, which may boost lending. Banks were uncharacteristically silent on the plan.

On Jun. 30, 2017. Dollars in thousands.

On Jun. 30, 2017. Dollars in thousands.

The explosion of interest in digital assets this year, and the multiplying of their market value, are making cryptocurrency debit cards newly attractive. Banks could partner with intermediaries or issue the cards directly, but obstacles remain before that day can arrive.

The Dallas subprime auto lender named Juan Carlos Alvarez de Soto CFO on Friday. He succeeded Ismail Dawood, who had been CFO since December 2015 after working at Bank of New York Mellon.

Another look at how credit unions are making a difference in the lives of those they serve.

Ocwen Financial reached a settlement with 10 states under which it can't acquire servicing rights for eight months but will not face any financial penalties.

With baby boomers moving into retirement and many young folks eschewing careers in banking, the industry could soon be facing a talent shortage. Are more banking degree programs the answer?

Tim Welsh has spent his first two months on the job thinking about how to make U.S. Bank as central to consumers’ lives as Amazon, develop new personal financial management services, and expand into new cities.

The company would not say where the jobs are based or how many positions are being eliminated. The layoffs come as Capital One's investments in digital technology are yielding efficiency gains.

Washington Federal is the latest bank to pull an application after being flagged for insufficient Bank Secrecy Act compliance.