Mobile banking

Technology is moving at light speed beyond smartphones. To compete in this environment, banks need to zero in on solving for basic human needs.

B of A's Cathy Bessant and Michelle Moore have a few suggestions for women who want to advance and RBC's Janice Fukakusa sets a new pay benchmark for female executives. Plus, Bank of the West's Nandita Bakhshi and Citi's Yolande Piazza.

Instead of waiting to be disrupted by fintech startups, a pair of credit unions are rethinking what they are, who they serve and how they do it — and it's paying off by bringing younger members into the fold.

The rapid advancement of social media platforms into the payments and finance markets, as well as millennials' devotion to apps like Venmo, were major factors driving a 47% increase in the U.S. digital person-to-person payments market last year.

Retail-focused Provident Bank has added an on/off switch that allows customers to suspend their debit cards. A few big banks rolled out similar features last year.

The underbanked rely on mobile access more than online or in-person contact. Therefore, the U.S. must follow developing countries’ leads and let consumers sign up for mobile-only accounts.

Customers of National Capital Bank in Washington wanted mobile banking with remote deposit capture, but the community bank first had to find a new CEO.

The rapid advancement of social media platforms into the payments and finance markets, as well as millennials' devotion to apps like Venmo, were major factors driving a 47% increase in the U.S. digital person-to-person payments market last year.

The 'pays' and PayPal are among the technology companies that have build mobile wallets. As these apps add financial services, banks must consider building their own apps.

The bank’s clients now have a simpler alternative for logging in to treasury management and other commercial accounts, part an effort by bankers to offer business customers more convenient high-tech services that are still secure.

Bank of America is revamping its retail network and upgrading its ATMs as it rolls out a new type of branch that bridges the physical and digital worlds.

Yolande Piazza has been serving in the role on an interim basis since Heather Cox left for USAA.

A recent trip to the branch reveals how even the oldest channel fails to understand, let alone solve, customer problems.

Solarity CU is piloting a branch it calls an "engagement center' to address and align all the different ways members want to do business with it.

Because he is blind, Chris Danielsen assumed he’d need a friend to help him deposit a check remotely. But he did it on his own using USAA's mobile app.

It is a fallacy that customers respond only to monetary rewards. Banks should use psychological rewards to drive digital product sales just as popular mobile apps do.

American Banker readers share their views on the most pressing banking topics of the week. Comments are excerpted from reader response sections of AmericanBanker.com articles and our social media platforms.

The U.K. challenger bank will reportedly bring the singer on as a brand ambassador, with an option to acquire a stake in the company.

Tala, based in Santa Monica, Calif., makes its loan decisions after analyzing data on the mobile phones of users in Kenya and the Philippines.

The risk, complexity and psychological biases related to financial products make them ill-suited for push-based selling tactics. Instead, banks should use their digital channels to help customers decide what they want.