Banks that scored high in customer-satisfaction ratings did so for their front-line service, not their tech capabilities, a study finds.

Some top bank executives — at big and regional institutions alike — enjoy premium perks, including personal travel on corporate aircraft and minimal wait times for fancy medical exams. Here’s an overview of the special items disclosed to investors so far this year.

Many of the industry’s top executives — at big and regional banks alike — enjoy premium perks, including personal travel on corporate aircraft and minimal wait times for fancy medical exams. Here’s an overview of the special items disclosed to investors so far this year.

Huntington executives are surprised that chargeoffs are still so low and say they're prepared for things to get worse, yet they remain aggressive in auto and other categories. The juxtaposition is a sign of the times for lenders.

Efforts to make it easier for small businesses to apply for SBA loans, coupled with key community banks' outreach initiatives, contributed to the third consecutive record for 7(a) lending, but credit union participation is still lagging.

What's more important than which job you take? Which company you work for. That is one of the lessons Huntington’s Mary Navarro learned in her 42 years in banking.

Efforts to make it easier for smaller businesses to apply for SBA loans, coupled by concerted expansion efforts among key regional and community banks, contributed to the third consecutive record for 7(a) lending.

The financial crisis gave Mary Navarro an unprecedented opportunity to change banking for the better — and she delivered.

As Huntington's chief regulatory liaison, Helga Houston deserves much of the credit for the fact that the Fed approved the FirstMerit acquisition in just 185 days.

Sandy Pierce's myriad responsibilities include managing Huntington’s 18 regional bank presidents, overseeing its private bank and leading all activities in Michigan.

The tie-up comes as banks put more resources into helping customers manage their finances digitally.

Higher dividends and more aggressive repurchase programs are bound to attract more investors, which could boost stock prices and prompt more dealmaking, analysts said.

The largest banks announced plans to distribute capital back to shareholders after the Fed gave passing grades to everyone following this year’s CCAR stress tests.

Even with card defaults ticking up slightly, regional banks remain committed to pursuing more credit card business as they look to both diversify their balance sheets and deepen relationships with customers.

Fifth Third, Huntington Bancshares and KeyCorp are among the companies backing an effort to bring startups to the Buckeye State.

Even with net interest margins improving, banks are reluctant to raise rates on deposits until more floating-rate loans reprice. But how long can they wait before depositors start demanding higher yields?

Huntington, Wintrust and Eagle reported extremely low quarterly chargeoff ratios, and their CEOs say they remain confident about the future. But, as one observer says, "ultimately some sector is going to get overextended."

Opus Bank has added Paul Greig, who was CEO of FirstMerit until its sale in July, as a director.

Andy Harmening will succeed longtime retail banking chief Mary Navarro, who is retiring in June.

Huntington Bancshares says it is especially well positioned to benefit from a commercial lending boom that could accompany a revival of U.S. heavy industry, but other lenders also say they are upbeat.