Branch banking

Bank of America is investing heavily in videoconferencing at unstaffed branches, Citigroup is experimenting with gamification and Union Bank’s PurePoint Financial is going entirely paperless.

Longtime payments industry executive Kim Crawford Goodman has been named president of card services at Fiserv, where she will oversee the payments and ATM services, including credit and debit processing.

Resourceful crooks will relentlessly probe systems, processes and people until they find a weakness or an opportunity. That weakness is the magnetic strip that still exists on all EMV cards, according to Nathan Horn-Mitchem, senior vice president and chief information security officer at Provident Bank.

Community banks are slowly warming up to the pricey technology to reduce their reliance on branches, speed up transactions and provide convenience for customers.

Research and consumer surveys aren’t the only tools to help banks understand what they need to do. Friends of executives can provide honest feedback as regular customers.

The financial services industry and community reinvestment advocates both praised the Treasury Department’s recommendations for reforming Community Reinvestment Act enforcement.

Slowly and silently, 10,000 free-to-use ATMs are set to disappear from Britain’s high streets over the next four years — despite recent findings that at least 3 million people across the U.K. rely on cash for almost all of their day-to-day payments.

The mastermind behind malware attacks that programmed ATMs to spit out cash on demand and caused more than 1 billion euros ($1.2 billion) of losses has been arrested in Spain.

A new kind of ATM fraud has begun to hit U.S. financial institutions. Here's how to protect your credit union.

The company will also sell $58 million in deposits to West Gate Bank.

The bank will enable customers to access its 2,500 ATMs via mobile banking.

As Diebold Nixdorf continues its evolution from decades as a leading manufacturer of standalone ATMs to a maker of omnichannel-connected banking, it’s created a new service leveraging the Internet of Things.

In a 26-year career at Discover Financial Services, it would seem that Amy Parsons has earned the title of a "doctor" of payments.

There's been a legislative bottleneck since the the crisis-era law went into effect, but Congress has moved forward on a handful of significant changes.

The $356 million-asset Bridgewater Credit Union plans to merge into $596 million Merrimack Valley Credit Union in the summer of 2018, pending regulatory approval.

Readers weigh in on whether or not banks should take a stand on gun control, opine on digital banking outages, reflect on banks building more branches in the internet age and more.

Two civil rights groups in Texas allege that Capital One's TV ads featuring black celebrities encourage minority customers to deposit money and use debit cards, while its branch closings in their neighborhoods cut them off from loans and other services.

A retired tech leader looks back on four decades of major changes in the credit union movement.

Given the rapid pace of change across the industry, it’s wise for banks to focus on improving customer service rather than chasing the strategies of their rivals.

Sure, banks are closing more branches than they are opening, but many still view them as important channels for selling products, dispensing advice and gathering deposits. Here's a look at banks large and small that are opening branches (or, in Capital One's case, cafes) in new markets.