Branch banking

Tim Welsh has spent his first two months on the job thinking about how to make U.S. Bank as central to consumers’ lives as Amazon, develop new personal financial management services, and expand into new cities.

After years of traditional job shadowing, a new initiative gives back office staff a taste of the challenges associated with member-facing positions.

The accounting firm says only a "very few" clients were affected by the cyberattack; former CEO Mike Cagney's wife, the lender's chief tech officer, is leaving.

The job descriptions of Bank of the West's branch employees have changed substantially, so each of them has received a 'passport' as a symbol of their journey.

In the newly created role, Jane Russell manages TD’s call centers, ATMs and digital operations, and directs all operations within its 1,250 U.S. branches

A pay hike for front-line employees is one example of how Karen Larrimer has shaken up the status quo in PNC’s retail banking division.

It is up to Mary Mack, a 33-year banking veteran, to convince front-line employees — along with customers and regulators — that Wells Fargo is a changed company.

Alex Dousmanis-Curtis’ decisions to eliminate sales targets and invest more heavily in technology have helped BMO Harris regain some of the runoff it had after an acquisition.

The ATM network, a subsidiary of Cardtronics, will expand to Speedway convenience stores in Indiana, Michigan, Tennessee and beyond.

Umpqua Bank is testing a system that would make text-chat, video and voice banking more personable by staffing them with branch workers during their downtime.

Coastal FCU CEO Chuck Purvis was recognized this year by the Credit Union Executives Society for his commitment to the movement

CU shortens name, makes several changes to branches to improve communication.

All five credit unions are located in th Southeastern U.S. and have assets of less than $120 million.

Armed heists are becoming less common, but the overall number of robbery attempts has ticked back up in recent years. The opioid epidemic is a likely reason, according to an industry expert.

Florida and Texas are normally major sources of mergers, but bankers in those states likely will take a break to assess damage from the hurricanes before returning to dealmaking.

The chief information officer and top security officer are retiring in the wake of the massive data hack; Mike Cagney is leaving the student loan lender.

Bankers in Florida and Texas are dusting off their disaster-recovery playbooks, which focus on retrieving customers' valuables, ensuring employee safety and minimizing the bank's own legal exposure.

Chemical Financial's decision to shutter nearly 40 branches and cut more than 200 jobs is a result of improved technology and an effort to become more efficient after years of pursuing acquisitions.

The Michigan company said the branch closures will save it $20 million a year. It also plans to devote fewer resources to indirect auto, where returns have trailed other lending categories.

Tim Sloan told investors Tuesday that Wells Fargo could uncover more examples of financial harm to its customers as part of its ongoing review of its sales practices.