Branch banking

The hurricane was expected by many to deliver catastrophe. Instead, bankers are largely looking to restore power and confirm the status of employees.

One year after it paid $190 million in fines and restitution for opening millions of unauthorized accounts, Wells Fargo remains mired in scandal. Why hasn't it been able to recover?

Readers opine on Square’s applying for an industrial loan company charter, the Federal Reserve’s role in faster payments, assumptions about operational security, and more.

The bank is also working with Fit Pay Inc. to allow its customers to make contactless payments with their credit or debit cards through connected devices.

The days of having an employee who happily works at the drive-through window for 30 years are over. So what’s a bank to do about its branch staff now? Bank of Tennessee has some ideas that it expects will appeal to millennials.

The Wisconsin company plans to shutter half of Bank Mutual's branches, including seven in Milwaukee.

JPMorgan Chase's Amber Baldet shares how she got interested in technology; Credit Suisse’s Laura Hemrika talks microfinance; and a few of our Best Banks to Work For have female CEOs.

The goal, according to Wells Fargo's head of community banking, is to focus on how customers are treated rather than how many products they buy as well as create a consistent approach to the megabank's sprawling branch network.

Nearly all branches in storm-affected areas were still closed a week after New Orleans' levees broke, but regulators and bankers went to work opening new emergency branches and taking other steps to get institutions operating again.

By eliminating the friction of a cardless ATM, the utility value of the mobile wallet has just increased by an order of magnitude, writes Dan McKinney, co-founder and chief marketing officer at Finxact.

Several banks and industry groups are pledging money to help bankers and their clients recover from the hurricane and its aftermath.

JPMorgan Chase & Co., Wells Fargo & Co. and Comerica Inc. are among banks waiving ATM fees for Houston-area customers following flooding from Hurricane Harvey.

Many financial institutions have activated their emergency centers, closed branches and stocked ATMs in advance of landfall.

The agency's statement comes as Tropical Storm Harvey gets closer to the Texas shore.

Cardtronics CEO Steven Rathgaber will retire at the end of the year and will be replaced by Edward West, the ATM operator's current chief operations and financial officer.

The mishandling of the two former employees’ complaints, detailed in documents and by former OSHA officials, raises questions about the government’s treatment of whistleblowers throughout the financial services industry.

The ransomware threat is likely to get a lot worse before it gets better — if it ever does. And small merchants and ATMs may be the most at risk.

West Milton State Bank uses biometrics for employees to log in to workstations, saying it is quicker and more secure than passwords.

NCR Corp. says new ATM software it has placed in units at a European bank will "future proof" the machines and deliver more functions in an advancing contactless payment world.

The global bank’s U.S. unit has bounced back, aided by growth in deposits and wealth management profits as well as a focus on international customers. A $125 million investment in tech and branches hasn’t hurt either.