Bank of America has spent years catching up to peers on customer service. Its next objective: using insight from customer feedback to shape a top-tier digital experience. When the haters hate, Michelle Moore listens.

Several leading banks and corporations in Spain are launching a cross-industry development platform called Red Lyra, leveraging blockchain technology to streamline the creation of services that use digital identities.

KeyCorp is acquiring HelloWallet, a personal financial management product it has offered its bank customers since 2015, from the investment research firm Morningstar.

Credit union will switch core processors in October, becoming the 21st Share One client in California.

In addition to renewing its agreement for core processing, the $258 million-asset credit union also re-upped with other Synergent products.

The company will record a $300 million charge to cover the elimination of three data centers and book $125 million in broader severance costs.

JetBlue Airways Corp. plans to test facial-recognition technology to match travelers to passport or visa photos, adding to efforts by other carriers to eliminate the need for boarding passes.

Attacks like the WannaCry ransomware require issuers to educate staff and shore up technology defenses, writes Bob Antia, cheif security officer of Unitrends.

To capitalize on the current market environment, CUs need a solid auto-decisioning strategy in place to manage the increased volume of MBL applications while mitigating risk and delivering top-notch service to members.

ATMs tend to run on older versions of the Windows operating system, which potentially makes them targets for ransomware that preys on such vulnerabilities.

Mario Draghi said the European Central Bank is closely watching blockchain innovation to ensure that its adoption around the euro area doesn’t fragment its payment systems.

A new blockchain mobile app, the first of its kind, is making waves across the pond with the goal of making “everyone a bank.”

Hackers installed software to grab customer data from point of sale systems earlier this spring.

Jo Ann Barefoot, a former deputy comptroller of the currency, discusses her regtech startup Hummingbird.

Grow Financial alleges that a former employee stole private credit union information and passed it on to GTE prior to obtaining a job there.

The consortium joins a growing list of cross-industry groups exploring uses for distributed ledger technology.

From better understanding consumer priorities to expertly managing career advancement, here's a look at key success strategies that female financial services executives shared at the Most Powerful Women in Banking LEAD Conference.

Today’s primitive question-and-answer programs will mature into sophisticated conversational agents, which will help customers transact and may even be capable of understanding emotional cues, experts say.

Readers weigh in on a proposal for encouraging small bank installment loans, a firm that uses AI to reduce false alarms, what security improvements are needed for sharing customer data, and more.

The British machine learning technology company Featurespace is boosting its expansion strategy in the U.S. by arguing that fraud-fighting technology can improve on its own through experience.