Hans, who has been in wealth management for more than 20 years, said that her biggest challenge last year was dealing with market volatility.
It's surprising how much advice varies about how to respond to customer complaints on social media. Ignore small threats, some say, while others warn banks to respond immediately because they could go viral. Still others think banks should overhaul their whole customer experience to disarm critics.
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Banks like Capital One, U.S. Bank and Santander are updating their floor plans and their menus — often with a discount on food or beverages for cardholders — to reach more millennial and Gen Z consumers.
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Consumer loan balances fell in July for the first time since 2020 as banks have tightened lending standards in response to rising rates and jettisoned assets to bolster liquidity and capital levels.
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Many public-transit riders are ready for a single app to manage fees for trains, buses, bicycles, scooters and ride-sharing across cities, according to a new global survey from Visa.
A near-collapse of the global software vulnerability database exposed critical weaknesses that could leave banks unable to track cyber threats.
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Broadridge Financial Solutions has promoted Susan Certoma from chief operating officer to president of its brokerage processing services.
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Investors who work with a financial professional report saving significantly more for retirement, according to research by ING Retirement Research.
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Haverford Trust Co. prides itself on being a solid, nonflashy institution, one with an emphasis on long relationships and long-term results.
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Fannie Mae’s treatment of a reperforming loan package helped drive up earnings by almost 41% to $4.5 billion, delivering a stronger dividend to Treasury ahead of a leadership change.
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The agreement was likely the last of the big cases to be cleared by the Justice Department, and Wells paid less than its peers did to resolve the lingering mortgage probes stemming from the meltdown.
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Freddie Mac produced modest second-quarter results, reflecting a stabilizing business that CEO Donald Layton compared to a utility company.
Several of the company's top leaders, including Jennifer Piepszak, have been given new duties in CEO Jamie Dimon's latest management reorganization. Piepszak and JPMorgan President Daniel Pinto are among those viewed as potential successors to long-serving Dimon.
A report by the Federal Deposit Insurance Corp.'s Office of Inspector General revealed deficiencies in the agency's preparedness for large bank failures.
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Security is a constantly changing game, with criminals adopting new strategies and the payment industry and other financial institutions deploying increasingly sophisticated techniques to stop them.
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It’s time organizations use the same type of data security approach to meet Nacha compliance as they do to secure PANs in accordance with PCI DSS, says comforte AG's Trevor Morgan.
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With greater connectivity and more information being shared about customers and transactions, there will be more potential to generate valuable business intelligence, says Citizens' Matt Richardson.
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Leslie's mandate spans the entire investment banking and trading apparatus at Goldman.
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In addition to overseeing wholesale banking, LoCascio is managing dozens of the bank's technology projects.
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In a still challenging CRE market, McShane emphasizes careful underwriting and sticking to fundamentals.
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Following the bank's acquisition of Heartland Financial, Wilson and her team have been in "extremely heavy lifting" mode.
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Last year, Wolverton implemented a new AI fraud detection technology that helped to reduce fraud and operational losses by $3.2 million.
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During the past three years, Menelik has launched CSG services for eight new verticals including one for Native American tribal and corporate banking.
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Prosecutors say Daryl Heller lured 2,700 investors with promises of safe ATM profits but misappropriated $185 million.
The companies have signed a new data-sharing agreement that includes an undisclosed pricing structure. Plaid said it will not pass the new costs on to its clients.
The 23rd annual ranking of women leaders in the banking industry.
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