Rizwan Khalfan (left), an executive VP at TD Bank, and Zor Gorelov, CEO of Kasisto, TD’s partner in developing a chatbot. They are working together on an AI-based virtual assistant for TD's mobile app. (fall 2017)

In experimenting with a chatbot on its mobile app, TD Bank will have to tackle the same issue facing several of its rivals — how to automate conversations with consumers and decide at what point it’s time to switch to a human.

Technology
cost of confidentiality

A previously unreleased paper lays out the pros and cons for banks of technologies designed to restore confidentiality on shared ledgers.

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