Customer experience

Financial services companies such as PayPal, Lydia and RBC are testing chatbots on platforms such as Slack and Facebook Messenger.

Screen scraping has plenty of critics, but the alternatives, OAuth and APIs, have their share of detractors, too.

The human voice changes more quickly than you’d think, and this has to be taken into account by voice-recognition systems.

Marketplace lenders have set themselves apart from banks by moving faster, but lending fraud might force them to revamp their authentication processes.

Marketplace lenders have set themselves apart from banks by moving faster, but lending fraud might force them to revamp their authentication processes.

By using biometrics, merchants can tie user identity to the actual consumer, a better option than EMV chip cards.

The new office will look for ways to improve UX for customers in digital and traditional channels.

Host Card Emulation can bring contactless mobile payments to a wider variety of phones, but there's still some security concerns. That's where 'trusted execution environment' comes in.

The information giant agreed to buy two data businesses from the DTCC as regulators' demands for transparency fuel calls for shared industrywide solutions.

The U.S. government and banks face similar challenges in implementing a biometrics identity system. Both should study what other countries are already doing.