Branch banking

Instead of waiting to be disrupted by fintech startups, a pair of credit unions are rethinking what they are, who they serve and how they do it — and it's paying off by bringing younger members into the fold.

Banks like TD and U.S. Bancorp are suddenly taking public shots from current and former employees critical of their sales practices, a sign that the industry has not put behind it the questions raised months ago by the phony-accounts scandal at Wells.

American Banker readers share their views on the most pressing banking topics of the week. Comments are excerpted from reader response sections of AmericanBanker.com articles and our social media platforms.

It may seem counterintuitive, but the rise of digital banking makes human interactions in branches more important than ever.

The banking industry as we once knew it has changed, but a world-class, person-to-person, in-store experience still provides a unique way to connect with customers on a genuine level.

Bank of America is revamping its retail network and upgrading its ATMs as it rolls out a new type of branch that bridges the physical and digital worlds.

State Bank of Texas, which bought the failed Seaway Bank in January, is selling nine branches to Self-Help Credit Union.

The terminal and ATM maker, which is making a number of changes to its business, expecs the plant will be phased out by the end of the third quarter.

Seniors typically have stellar credit and can be a good source of deposits in a rising rate environment.

A recent trip to the branch reveals how even the oldest channel fails to understand, let alone solve, customer problems.

Instant card issuance is an older technology, but it's tailor made for the digital and mobile world, where instant gratification is key.

Wells Fargo community banking head Mary Mack is seeking three new deputies and shaking up regional leadership of the division she inherited after a bogus-account scandal.

Experts shared insight and strategies into collecting, analyzing and using big data at the Credit Union Analystics Summit.

Solarity CU is piloting a branch it calls an "engagement center' to address and align all the different ways members want to do business with it.

CO-OP, FCTI reach agreement keeping 8,000 ATMs in convenience markets nationwide.

A joint venture the California company operates in China opened its first branch in Shanghai in 2012.

While much of artificial intelligence technology is about automating tasks, it also holds the possibility of enhancing bankers' ability to serve customers.

Scheduling time for senior executives to visit branches and work alongside staff is a productive and motivating step for all parties involved.

Back-office and member-facing technology can provide valuable data to help shape the member’s experience, keeping it long on service but short on time spent waiting.

MUFG Union Bank is launching PurePoint Financial, a largely online savings bank that will still offer opportunities for face-to-face interaction.