Branch banking

The executive tasked with rebuilding trust in the retail bank discusses how employees reacted to its new incentive pay plan, why Wells stopped calling its branches "stores," how it now prevents salespeople from impersonating customers, and more.

The settlement, which requires judicial approval, will cover customers' fees and other costs related to about 2 million unauthorized accounts.

As banks work to integrate their mobile apps with their physical channels, the march toward universal cardless ATM technology continues.

The demonstration was staged by a union-affiliated group that wants to organize bank workers.

As multi-factor identification becomes the norm, biometrics can be one or more steps that consumers can easily execute.

Technology never stands still, and even the most successful mobile wallets in the market need to keep pace with the needs of consumers and merchants. A few are making changes that position them for new markets and platforms in the near future.

Andy Harmening will succeed longtime retail banking chief Mary Navarro, who is retiring in June.

A faster network is letting the regional bank bring new technology into its branches and share data with fintech partners via APIs.

At a time when customers are rapidly switching to digital banking, scores of branches are closing. But many institutions — mindful that brick-and-mortar locations remain a critical sales channel — are also experimenting with physical layouts that are focused on technology and generally smaller than traditional branches. In some cases, they have even done away with employees. Here is a look at some of the designs that banks have built as they seek to fuse the physical with the digital.

Instead of waiting to be disrupted by fintech startups, a pair of credit unions are rethinking what they are, who they serve and how they do it — and it's paying off by bringing younger members into the fold.

Banks like TD and U.S. Bancorp are suddenly taking public shots from current and former employees critical of their sales practices, a sign that the industry has not put behind it the questions raised months ago by the phony-accounts scandal at Wells.

American Banker readers share their views on the most pressing banking topics of the week. Comments are excerpted from reader response sections of AmericanBanker.com articles and our social media platforms.

It may seem counterintuitive, but the rise of digital banking makes human interactions in branches more important than ever.

The banking industry as we once knew it has changed, but a world-class, person-to-person, in-store experience still provides a unique way to connect with customers on a genuine level.

Bank of America is revamping its retail network and upgrading its ATMs as it rolls out a new type of branch that bridges the physical and digital worlds.

State Bank of Texas, which bought the failed Seaway Bank in January, is selling nine branches to Self-Help Credit Union.

The terminal and ATM maker, which is making a number of changes to its business, expecs the plant will be phased out by the end of the third quarter.

Seniors typically have stellar credit and can be a good source of deposits in a rising rate environment.

A recent trip to the branch reveals how even the oldest channel fails to understand, let alone solve, customer problems.

Instant card issuance is an older technology, but it's tailor made for the digital and mobile world, where instant gratification is key.