Branch network

The goal, according to Wells Fargo's head of community banking, is to focus on how customers are treated rather than how many products they buy as well as create a consistent approach to the megabank's sprawling branch network.

Several banks and industry groups are pledging money to help bankers and their clients recover from the hurricane and its aftermath.

Many financial institutions have activated their emergency centers, closed branches and stocked ATMs in advance of landfall.

The global bank’s U.S. unit has bounced back, aided by growth in deposits and wealth management profits as well as a focus on international customers. A $125 million investment in tech and branches hasn’t hurt either.

Bankers who shake more hands, ask more questions and, yes, hand out more business cards than the competition will win more clients.

CO-OP Financial Services' shared branching network now boats more than 5,600 locations, making it the second-largest branch network in the country.

The new Citigold program for affluent customers is more than a product — it is the centerpiece of Citigroup's vision for the future, which will also rely on branch closures and sophisticated apps.

The Portland, Ore., company outlined a plan to boost its return on tangible common equity to between 13-15% by 2020. More details will be provided by fall, executives said.

The CEO of Keefe, Bruyette & Woods, a top matchmaker for bank mergers, explains why large banks will soon return to dealmaking after a long absence, the case for starting new banks and the enduring value of branches.

The phony-sales scandal forced a reckoning over an organizational structure that had long encouraged autonomy for the bank’s various business units.

Energy sensors will let JPMorgan Chase master-control everything from office temperatures to sprinkler systems in an attempt to preserve the scale of its branch network but lower the costs.

Community banks are less likely to close branch locations than their larger counterparts. But those branches should mix technology with the homespun local flavor customers have come to expect.

Whether it is a bank branch or an automated fast-food kiosk, talented and engaged employees will remain integral to future success.

Its agreement to sell two branches to another Louisiana bank is part of a broader plan by MidSouth's new CEO to eliminate seven branches.

The New York regulator's move is aimed at giving credit unions more opportunities to recruit new members and serve existing members.

ES Bancshares, which recently sold a branch near Poughkeepsie, plans to open second branches in the two boroughs.

Readers weigh in on chatbots, Amazon’s physical footprint expansion plans, alternative credit data and more.

Online retailers are investing in physical stores to build stronger customer relationships, but banks are reducing their footprints and ignoring opportunities to make customers happy.

An alliance between State Department FCU and American Citizens Abroad seeks to lower barriers for how Americans living abroad access their money.

MidSouth Bancorp in Louisiana, which faces a formal order from its regulators, will cut jobs, close branches and slash its dividend as it works to reduce its energy exposure.