Customer experience

Canadian banks hope to create an environment where consumers have more control over who is able to view their personal data.

U.S. Bank has gone from monitoring Yelp to working with the technology firm ReviewTrackers to monitor customer comments on 23 sites.

ID.me raised $19 million in a Series B round that was led by FTV Capital and included USAA.

Wells Fargo community banking head Mary Mack is seeking three new deputies and shaking up regional leadership of the division she inherited after a bogus-account scandal.

Financial services companies such as PayPal, Lydia and RBC are testing chatbots on platforms such as Slack and Facebook Messenger.

Screen scraping has plenty of critics, but the alternatives, OAuth and APIs, have their share of detractors, too.

The human voice changes more quickly than you’d think, and this has to be taken into account by voice-recognition systems.

Marketplace lenders have set themselves apart from banks by moving faster, but lending fraud might force them to revamp their authentication processes.

Marketplace lenders have set themselves apart from banks by moving faster, but lending fraud might force them to revamp their authentication processes.

By using biometrics, merchants can tie user identity to the actual consumer, a better option than EMV chip cards.