Practice and client management

he $640 million credit union is conducting a nationwide search for a successor to John Walling, who will retire July 31.

Mackinac Savings Bank is the first bank acquisition for IBM Southeast Employees’ Credit Union.

Retailers can use the power of AI and predictive analytics to anticipate shoppers’ needs, writes Denise Purtzer, a vice president at FuturePay.

A recent colloquium from the Filene Research Institute and UC Irvine explored the intersection between fintech and credit unions, and how millennials might utilize both.

More than half of the company's loans and deposits would be in the Atlanta area after it buys Resurgens Bancorp.

Bankers have no shortage of practical expertise to offer customers, but their failure to make an emotional connection with clients could be hurting their retention efforts.

Citigroup joined B of A and JPMorgan in predicting double-digit declines for second-quarter trading revenue. The situation adds to the many revenue challenges facing banks.

Business are still reluctant to automate payments and billing, though that can hurt companies financially, writes Daniel Andrew, a vice president at Corecentric.

Wells Fargo's David Carroll, who had pay clawed back after the bank's fake-accounts scandal, will retire and be succeeded by Jonathan Weiss as wealth and investment management chief.

Even with her name recognition, the star of films like “Fantastic Four” and “Little Fockers” struggled to get funding to start The Honest Co. She shared her experiences during an event hosted by American Express.

How do the top-performing banks continue to post double-digit returns, despite having the same serious profit-dampening challenges as their peers? The answer isn't exactly straightforward.

Want to make your bank a top performer? Spending can be a more effective strategy for success than cost cuts, if done smartly. That’s the lesson from banks with $2 billion to $10 billion of assets. ranked here by three-year average returns on equity.

The company will record a $300 million charge to cover the elimination of three data centers and book $125 million in broader severance costs.

Steven Pearson will suceed Cindy Bennet, who is retiring after 18 years at the credit union.

Financial Institutions in Warsaw, N.Y., has replaced earlier plans for a typical stock sale with an at-the-market program.

NAFCU recognizes top professional, plus more new hires, promotions and appointments.

The company was set to sell a 24% stake in itself to buy two Tennessee banks but has restructured the arrangement to avoid a potential conflict cited by a regulator.

Retail banking chief Mary Mack made several changes, including restructuring leadership in the Western region, where some of the worst incidents in the Wells scandal were said to have occurred.

Grow Financial alleges that a former employee stole private credit union information and passed it on to GTE prior to obtaining a job there.

Today’s primitive question-and-answer programs will mature into sophisticated conversational agents, which will help customers transact and may even be capable of understanding emotional cues, experts say.