Bank of America was the leader in this study, with Rocket as the only nonbank mortgage lender which got a score higher than the industry average.
The latest generation of anti-money-laundering software uses agentic AI to help alleviate AML alert fatigue. Experts say this use of the technology is promising, though they offer some caveats.
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NCR Atleos and Diebold Nixdorf are leveraging the rise of branchless financial institutions and putting pressure on traditional banks to maintain access to paper.
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The American Bankers Association and the Illinois Bankers Association, among other groups, say a state law barring swipe fees for taxes and tips should be preempted by federal law.
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Klarna Bank AB is adding retail-banking services in the US and across much of Europe, expanding beyond its signature buy-now, pay-later offering as the fintech prepares for an initial public offering.
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Banc of California in Irvine has agreed to sell its wholly owned investment adviser subsidiary, The Palisades Group.
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The deal to buy TradeKing would allow the online-only bank to offer wealth-building products to its roughly 1.1 million depositors. The additional low-cost deposits could also help fund loan growth as it looks to expand beyond auto lending and into mortgages and credit cards.
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Wealth management units have been a surefire source of fees for banks over the last few years, as low rates dragged down spread income. But a policy change will likely be a crucial test to the business model.
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The pandemic has upended staffing plans, sparked concerns about servicers’ capacity to handle the expected crush of missed payments, and even raised questions about their ability to stay afloat.
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A national moratorium would be costly to lenders and servicers, but proponents say it's needed to help cushion the economic blow of the pandemic.
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No-interest loans and overdraft forgiveness are among the lifelines banks are offering to consumers and small businesses whose livelihoods are being upended by the economic fallout.
Federal financial regulators are incorporating lessons learned from the Swift hacks in their examinations, they told a lawmaker in a joint letter last week.
The added capital will help the New Jersey-based regional bank reduce its commercial real estate footprint faster and give it wiggle room to grow elsewhere, analysts said.
House Financial Services Committee ranking member Maxine Waters, D-Calif., blocked a planned joint hearing on a crypto market structure bill amid concerns about the Trump family's conflicts of interest in cryptocurrency.
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Generative artificial intelligence could make it possible for borrowers to understand how their behavior reflects their creditworthiness, and create better outcomes for everyone.
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Critics of the Federal Home Loan banks fundamentally misunderstand the purpose and necessity of the system.
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In 18 states, consumers are not allowed to use trained debt resolution professionals to seek relief from their creditors. That needs to change.
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After Citizens CEO Bruce Van Saun announced a company-wide AI makeover, Chief Information Officer Michael Ruttledge told American Banker about what's happening under the hood.
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The Consumer Financial Protection Bureau and its union filed legal briefs Friday after a district court judge asked if a preliminary injunction aimed at preventing a mass layoff is still in effect.
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The latest linkup with the software provider Wave gives Fundbox access to more than 350,000 potential borrowers. It's the fourth major partnership that Texas-based Fundbox has announced in 2025.
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For banks, construction projects not only produce new branches and offices, but can build an image with the public — or tear it down.
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The technology company recently announced iris authentication in smart glasses, bringing new attention to a nascent high-tech payment option that has also attracted Mastercard and Bank of America.
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After buying the failed Silicon Valley Bank, the Raleigh-based regional joined a growing number of banks fighting to serve Boston's tech startups, life sciences entrepreneurs and fund investors.
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Reskilling and giving AI the boring work are two approaches banks take to making agentic AI palatable to workers who may fear that bots will take their jobs.
Federal Reserve Gov. Lisa Cook, citing several studies, outlined her concerns Thursday that generative AI could be used to manipulate markets, and regulators have not yet thought through how to police such activity.
The 23rd annual ranking of women leaders in the banking industry.
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- Partner Insights from Mass Mutual
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