Left: Merchants & Marine Bank branch. Top right: Ryan Hildebrand, chief innovation officer of Bankwell Bank. Bottom right: Kim Kirk, chief operations officer of Queensborough National Bank & Trust.

Community banks are in the early days of experimenting with AI and the earlier days of writing policies to govern its usage. It's key to do both at once.

Technology
Citizens Bank signage.

Customers at the Providence, R.I., company were unable to access their accounts, due to what a spokesman described as a "technical issue."

IMG_5057.jpg

American Banker's 2025 Small Business Banking conference yielded lessons about the need for speed, simplicity and safety in small-business lending. Other key takeaways included the significance of digital payment options and the importance of continuing to process SBA loan requests during the government shutdown.

SEE ALL OF THE LATEST
Sign up for Newsletters
  • Daily Briefing
    Delivered Every Weekday
    Ideas that impact your business delivered to your inbox every day.
  • Technology
    Wednesday, Thursday
    The latest industry developments from digital banking to cybersecurity to AI.
  • Payments
    Delivered Every Weekday
    An early-morning roundup of important headlines from the past 24 hours.
  • Best of the Week
    Friday
    The most important and widely read stories from the previous week.
Call for Nominations
Waters Hill

The House Financial Services Committee passed a legislative package heavily favored by banks in a 26-16 vote

Revoluts Billionaire CEO Moves Residence From UK to Mideast

By acquiring the ATM firm, Brink's hopes to expand in retail commerce. Plus, Revolut issues a card to compete with Amex; Standard Chartered has a new payments chief; and more in American Banker's global payments and fintech roundup.