Customer services are between two human beings. The quality of their exchange is more important than the resolution.

The company will add two branches between Denver and Colorado Springs by buying the deposit-rich Castle Rock Bank.

Citigroup is expanding its payments partnership to allow its card members to use their ThankYou rewards points for purchases at PayPal checkout in the U.S.

The marketplace lender's application for an industrial bank charter is under fire from small banks and progressives, who say it could violate the barrier between banking and commerce and shut out middle-class and lower-income consumers.

The company's results benefited from its increased dealings in correspondent lending, while net chargeoffs tied to energy loans decreased during the second quarter.

The bank's new Control Tower app is designed to empower customers to track where their financial data is stored and to simplify their control over where it goes and what is done with it.

KS Bancorp initially chided First Citizens for its aggressive moves before deciding to mull the offer over.

Small-business customers of Bank of America can now apply for credit through the bank’s digital channels.

Though they might have less money to spend on digital than their larger counterparts, community banks can still provide a top-notch mobile experience.

First Home Bank raised nearly 20% more than it sought from investors, providing proof that Florida — especially the Tampa Bay area — is a hotbed of activity.

Planting trees, cleaning highways, rewarding young scholars and other ways credit unions are giving back to their communities

The Illinois company has bought two banks and a small mortgage firm in the past year, which helped improve its second-quarter results.

The banking industry is evolving. Doesn’t it make more sense to focus on how to evolve with it rather than how to reduce competition?

The Tennessee company reported higher profit that reflected its June purchase of BNC Bancorp and nearly $670 million of organic loan growth during the second quarter.

The Mississippi company reported higher quarterly earnings despite ongoing energy challenges. Hancock also benefited from its April purchase of the failed First NBC Bank.

In a sign of broader competition ahead, bigger banks are raising the interest they pay on deposits held by business customers. The big question is how hard will it be for banks to maintain margins and to stave off consumer demands for better rates.

The FDIC is watching banks that use wholesale funds to support CRE lending. The warning comes as brokered deposit levels at community banks are at their highest level in nearly six years.

The firm’s latest financial outlook suggests an opportunity to earn profits comparable to those recorded by large, well-established credit card issuers.

The white-label banking platform provider Urban FT has purchased the mobile banking technology firm iParse and several of its patents.

Announcing that a formerly free product or service will now cost money exposes banks to reputational risk. But the process doesn’t have to end in customers getting angry.