Consumer banking
Consumer banking
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Instead of waiting to be disrupted by fintech startups, a pair of credit unions are rethinking what they are, who they serve and how they do it — and it's paying off by bringing younger members into the fold.
March 22 -
Amer Sajed, a 56-year-old Pakistan-born immigrant to the U.S., will step down from his role leading the bank’s credit card business in July after being spurred into activism by President Trump's stances on social and other issues.
March 22 -
The lender will begin an ad campaign in mid-April with the tag line "Building Better Every Day," company employees were told Tuesday.
March 21 -
The rapid advancement of social media platforms into the payments and finance markets, as well as millennials' devotion to apps like Venmo, were major factors driving a 47% increase in the U.S. digital person-to-person payments market last year.
March 21 -
Retail-focused Provident Bank has added an on/off switch that allows customers to suspend their debit cards. A few big banks rolled out similar features last year.
March 21 -
Strong rebounds in consumer activity produce strongest overall reading in nearly a year. Consumer loan application activity accelerates in all regions except the West.
March 21 -
Profit and loss accounting is the least customer-centric process in the entire banking system. Overhauling it would improve banks’ culture and approach to digital banking.
March 21 -
The underbanked rely on mobile access more than online or in-person contact. Therefore, the U.S. must follow developing countries’ leads and let consumers sign up for mobile-only accounts.
March 21 -
Credit unions celebrate expanded branch networks, employee volunteer efforts, sizable donations and more.
March 20 -
The latest numbers underscore the extent of the challenge that the megabank faces in restoring its once-clean public image.
March 20 -
Customers of National Capital Bank in Washington wanted mobile banking with remote deposit capture, but the community bank first had to find a new CEO.
March 20 -
The rapid advancement of social media platforms into the payments and finance markets, as well as millennials' devotion to apps like Venmo, were major factors driving a 47% increase in the U.S. digital person-to-person payments market last year.
March 20 -
President Trump’s proposed cuts to programs providing credit options for low-income and underserved communities would have a particularly negative effect in states that voted for him.
March 20 -
Banks like TD and U.S. Bancorp are suddenly taking public shots from current and former employees critical of their sales practices, a sign that the industry has not put behind it the questions raised months ago by the phony-accounts scandal at Wells.
March 17 -
Banks eagerly raised their prime rates after the Federal Reserve’s latest rate hike, but the debate about how they should react on the deposit side is robust, and conversations are beginning on how to respond on the investment portion of the balance sheet. Here is a sample of the lively discussion that is emerging.
March 17 -
A vital first step for banks looking to grow through mergers and acquisitions is to shrink.
March 17 -
From offering a host of convenient self-service options to paring down your mission statements, here are steps to simplifying the member experience.
March 17 -
From innovative golf outings to free financial literacy workshops, credit unions are making a difference in consumers' lives in a variety of ways.
March 17 -
Banks are losing wealthier underbanked customers to alternative lenders — an undercurrent that is halting progress in expanding credit access for all.
March 17 -
American Banker readers share their views on the most pressing banking topics of the week. Comments are excerpted from reader response sections of AmericanBanker.com articles and our social media platforms.
March 17





















