Organization Root Tag

Biometric scans provide security and convenience, but still carry risk that requires additional technology, writes ValuePenguin analyst Robert Harrow.

Bank of America has spent years catching up to peers on customer service. Its next objective: using insight from customer feedback to shape a top-tier digital experience. When the haters hate, Michelle Moore listens.

In this quick Q&A, Michelle Moore, head of digital for Bank of America and our Digital Banker of the Year, talks about her favorite apps, her love of running and how she holds herself accountable.

In its regular Beige Book report, the Federal Reserve said that despite high consumer confidence, economic vital signs remain mixed.

KeyCorp is acquiring HelloWallet, a personal financial management product it has offered its bank customers since 2015, from the investment research firm Morningstar.

New York Mayor Bill de Blasio and Comptroller Scott Stringer are pushing to prevent the city from hiring Wells Fargo to lead bond sales or handle other banking business until it improves its track record of lending in poor communities.

Financial regulators issued joint guidance on Wednesday highlighting the availability of cross-state appraiser licensing agreements.

The acquirer of the failed Milwaukee bank passed on assuming control of 107 in-store locations, but drawing a sweeping conclusion about the state of in-store banking from one story is difficult.

Visa plans to support 3-D Secure 2.0 in an upcoming enhancement to its Verified by Visa service, giving merchants and issuers real time accurate customer authentication of cardholders and a superior end user checkout experience.

The use case for U.S. Bank’s Voyager fuel card is expanding to cover electric vehicle charging through a new partnership.

Wells Fargo streamlines Western unit, shifts executives as post-scandal overhaul continues; Goldman Sachs gets grief for "cynical" purchase of Venezuelan bonds at deep discount.

The bank agreed to improve anti-laundering controls deemed "unsafe" by the Fed, including oversight of so-called mirror trades that may have helped foreign customers hide large sums of money.

Auditors performing a review of Ocwen Financial padded time sheets and claimed excessive and improper expenses, including lengthy travel and meals at strip clubs and casinos, according to a lawsuit filed against Fidelity Information Services.

The company was set to sell a 24% stake in itself to buy two Tennessee banks but has restructured the arrangement to avoid a potential conflict cited by a regulator.

Processors are investing billions of dollars to build huge menus of tools for retailers that may no longer have the time to work with multiple vendors. These transformations are years in the making, and each investment or acquisition has the potential to dramatically change the competitive landscape.

The end of the filibuster for presidential nominees could affect whether Democrats get a say in picking board members of the FDIC.

In this market, Amazon no longer has the advantages it once held over physical booksellers. As grocery stores prove increasingly innovative and tech-savvy, can Amazon viably compete in their domain, where digital expertise may not be enough?

The Federal Reserve is right to look at shrinking its bloated balance sheet. But if it doesn’t simultaneously stop paying banks to hoard money, the Fed will create the next recession.

The OCC recently gave Sterling a "satisfactory" rating and said the New York bank had addressed some concerns by the Fed that had leaked to the public and raised questions about its pending M&A deal.

A new survey finds that 14% of small and medium-size businesses switched banks last year and 18% are considering switching this year. Doug Brown senior vice president of FIS, explains why, and what banks should do about this.