Branch network

Energy sensors will let JPMorgan Chase master-control everything from office temperatures to sprinkler systems in an attempt to preserve the scale of its branch network but lower the costs.

Community banks are less likely to close branch locations than their larger counterparts. But those branches should mix technology with the homespun local flavor customers have come to expect.

Whether it is a bank branch or an automated fast-food kiosk, talented and engaged employees will remain integral to future success.

Its agreement to sell two branches to another Louisiana bank is part of a broader plan by MidSouth's new CEO to eliminate seven branches.

The New York regulator's move is aimed at giving credit unions more opportunities to recruit new members and serve existing members.

ES Bancshares, which recently sold a branch near Poughkeepsie, plans to open second branches in the two boroughs.

Readers weigh in on chatbots, Amazon’s physical footprint expansion plans, alternative credit data and more.

Online retailers are investing in physical stores to build stronger customer relationships, but banks are reducing their footprints and ignoring opportunities to make customers happy.

An alliance between State Department FCU and American Citizens Abroad seeks to lower barriers for how Americans living abroad access their money.

MidSouth Bancorp in Louisiana, which faces a formal order from its regulators, will cut jobs, close branches and slash its dividend as it works to reduce its energy exposure.

The Palmetto State joins Alabama, Florida, Texas and other states to provide greater interstate branching access to members.

The role of branches in consumers' lives may be changing in the digital age, but brick-and-mortar locations are here to stay. To adapt, Citizens Bank has begun a "10-year process" of retrofitting its branch network.

The acquirer of the failed Guaranty Bank took a pass on the latter’s 107 in-store branches, leading to their shutdown and a disruption in service for many low-income customers.

Even as units of a larger holding company, local banks fight the perception that they can’t provide sophisticated services like corporate or private banking. Executives say that unifying the brand will help Synovus better compete against larger players.

A freewheeling discussion (over beers) about the future of branches with Tom Brown of Second Curve Capital and Dave Martin of BankMechanics at the Trump National Doral hotel in Miami during American Banker’s Retail Banking 2017 conference.

In the near future, branch authentication will likely rely more on things like iris scans and palm readers than physical ID cards.

These execs say they are finding ways to reduce fixed costs in areas such as branching and personnel, offer appealing tech, yet provide in-person services when customers have concerns.

The deal includes $52.6 million in deposits and $13.2 million in loans, and the bank has indicated it plans to close two more locations in Wisconsin in June.

The company will sell five branches in Wisconsin to an unnamed buyer. It also plans to close two locations.

The executive tasked with rebuilding trust in the retail bank discusses how employees reacted to its new incentive pay plan, why Wells stopped calling its branches "stores," how it now prevents salespeople from impersonating customers, and more.