Technology
Dustin Hubbard, center, chief technology officer at WaFd Bank and Pike Street Labs

WaFd Bank is using conversational artificial intelligence to make the contact center and online chat experience smoother for both customers and agents.

Federal Reserve Governor Michael Barr

In a speech Friday, Federal Reserve Gov. Michael Barr said the advent of generative artificial intelligence promises to boost bank productivity, but banks should be careful in choosing AI partners to delineate data security responsibilities.

KeyCorp CEO Chris Gorman

The Cleveland-based bank announced changes Tuesday to its board of directors, including the appointment of a new lead independent director. Last month, activist investor HoldCo Asset Management urged the bank's board to not re-nominate its longtime lead independent director.

chart visualization

A written agreement between Kentucky First Federal Bancorp and the Office of the Comptroller of the Currency was terminated in 20 months, less than half the time that management feared it might take.

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Pending Home Sales In U.S. Increase By Most In Nearly A Year

The deregulatory executive order, which pairs with another targeting small players' home loan rules, impacts the FHFA, HUD and other agencies.

CEO René Jones told American Banker that private-credit firms are both partners and competitors. "Today, one of the concerns is that we don't have that full transparency, as much as we would like. And so we have to be cautious as we move in that direction," he said.