The concept of a primary bank that satisfies all customer needs is becoming a relic of the past, so banks must rethink their revenue models.

Citizens Financial dropped the most in the 24-company KBW Bank Index after some branch workers told a newspaper they faked information about customers attending its "Citizens Checkup" program.

The OCC’s draft fintech charter requirements are far from perfect. States can seize this chance and collectively create a better regulatory environment for fintechs.

Proposals to split the chairman and CEO roles at banks have rarely succeeded. But new developments — including a proposal to require separate roles for the next generation of managers — are helping concerned shareholders slowly make inroads.

Credit unions are upping their game when it comes to how they're giving back to the communities they serve.

The settlement, which requires judicial approval, will cover customers' fees and other costs related to about 2 million unauthorized accounts.

The Arkansas company has bought 12 banks in Florida since 2010, and its CEO said he had coveted Stonegate for years before agreeing to buy it this week. Yet there is nagging talk about a new bubble in the Sunshine State.

MySpend, the app created by TD Bank and Moven, is a hit in Canada. The companies have signed an agreement to extend exclusivity to the U.S.

Creative growth strategies are helping banks with $10B to $50B of assets — including Webster and TCF — improve profitability. These ‘tweeners’ deal with tougher regulations than smaller competitors without the scale larger ones have to absorb the expense.

Financial institutions of all sizes are overhauling benefits policies and promoting work-life balance to better compete for millennial recruits with the hipper tech sector. The big changes include longer periods of paid time off for new parents.

From SoFi to Venmo, fintech competitors are creating a customer experience that is so fast and easy community bankers like Julieann Thurlow cannot help but worry.

The number of deals in early 2017 was similar to the same period last year, though the pricing has increased. Also see which M&A advisers were the most active for each region during 2016 in our annual ranking.

Banks are undergoing a digital transformation at the same time that hacker culture has taken off, escalating the security risks. Here is one strategy for protecting data where many banks need to improve.

The deal is Home BancShares’ second in Florida in less than five months and would let the Arkansas company further solidify its presence in the Sunshine State.

Community banks, big commercial banks and Wall Street investment houses are finding common ground in small-business loan funds that help Main Street, minimize potential losses on credit extended to young companies and sometimes lead to new business prospects.

As banks work to integrate their mobile apps with their physical channels, the march toward universal cardless ATM technology continues.

The demonstration was staged by a union-affiliated group that wants to organize bank workers.

The industry needs to establish a clear set of rules and standards so safe and secure financial data access and sharing continues unrestricted.

Credit unions are taking part in all manner of community events and donating time, money and resources to better the lives of the members they serve.

As multi-factor identification becomes the norm, biometrics can be one or more steps that consumers can easily execute.